[Resolved]  Samsung Refrigerator — Worst Service

SAMSUND/ FRIDGE — WORST SERVICE

dear sir/madam
sub: Invitation for celeberation of throwing samsung fridge from 3 rd floor

my name is murali mohan
i am staying in hyderabad
on 30.04.2008 i have taken samsung fridge.
at the time of demo i noticed that door was not in good condition.
then i complained to cusomer care

till now that complaint was not addressed.

In this connection i would like to throw this /scrap product infront of all general public.

My object is create awareness in the general public about the worst service of samsund product.

In this connection i invite u people to attend and make this a grand success.

The time and date will be given in couple of hours

Thanking u sir.
Murali

SAMSUNG/FRIDGE — worst service

Till Jan 2009 i thought Samsung is good brand and i was proud of having products from this company. I have Samsung bio fresh Fridge, Samsung home theater system, Samsung digital camera and Samsung touch screen mobile.

But now i think i made mistake and in future i am never going to buy Samsung and would advice my friends never go for Samsung products.

You have good products.. But extremely poor service .. if I had had this experience before I would have never bought your products.


My fridge is not working for more then 1.5 months now. Your service engineer (so called Sr. service engineer Yogender) came and did nothing .. but promised me I has rectified the problem and may be in future I may have to replace one part .. I had told him at that moment it self to get the part and fix on fridge next week. He also gave me his phone number. But when I called him after 3 days to tell him fridge has stopped working and also checked with him what the part he had suggested to get changed. He started saying this is not bloody his problem I should speak to company only. His job is just make visit and if things don’t get fixed it’s not his problem and also said he will try to see I don’t get service. I had check for feedback from your call center I was not given any update.

I had complained with your call center about this I was told action would be taken and new service engineer was sent .. this guy said I have to partition changed as suggested by Yogender (your pervious engineer) and I got this part after 4-5 days and my fridge worked for few more days .. today 18 feb I requested for server as fridge has stopped working .. I was told some would visit by 4pm when I called at 5 pm to check I was told some would come by 7 pm and at 7 I was told yogender has been assigned this call and he would visit me by 8 and after that your call center stops working.

I had requested for word with call canter supervisor .. I was not allowed I was kept on hold for long and then told he is busy and next time I was told he is not there .. Supervisor name was Sumit Sharma.

I was surprised to know you do not have escalation mechanism at your call center.

I was also told they don’t the name of service center manager or of any one at higher level.

I am not writing this get any help from your end. I just wanted to convey pathetic service you have .. I hope you would do something about this.
I have already decided to but new fridge and would not be interested in getting this one fixed. Also decided to get rid of rest of item from Samsung as and when possible.

Refrigerator — Worst Service

You peoples are having very worst service After regular communication i won't got proper response from your Call Centre Executive nor from your Techinical Team and i w"ll not use any Whirlpool Product in Future nor Suggest to buy your product to any one of my knowns as you people does,nt have proper Commitment with your Clients,I call your Technicial Thrice and always i use to call thrice in your call centre and this time i am called ur team last time now i am not going to call anyone.My Complaint No is
JP[protected] i made this complaint yesterday that is on September 24,2009 and after that i called ur peoples 10 times but no proper response from their end nor from technician as per your team Some Mahendra Singh use to came to my house yesterday only after giving a call but up to now no one w"ll came and resolve the problem
Kindly Look into the mater as it w"ll be a bad remark on your service