[Resolved]  Samsung - Refrigerator — Door Noise

Samsung - Refrigerator — Unable to get thru to customer care

For the past 4 days I have been trying to call Samsung customer cares on 30308282. Whether its morning, afternoon, evening or night i get only one message "All lines are currently engaged please hold we will be with you shortly", which just goes on and on and on. . . . . . Can someone please get in touch with me.

Samsung — noise

quiet running but the icemaker sounds like a gunshot when dumping ice. defeats the purpose of a quiet running fridge if the ice maker is going to scare you to death.

Samsung - — Forced Charges

We have purchased a laser printer-ML 1640 from one of your outlet called M/s. Micro Computers here in Tiruppur, Tamilnadu, India on 07/07/09 carring invoise no.312. We were told that the toner will print 2000 copies. But not. When we change the toner the printer does not accept the newly loaded toner. When we called for help Samsung people were sent. Your people here explained that when second toner is loaded the printer has to be fitted with a chip which will not come with the original package. Hence we, the customer should bare Rs.600/- additionally for the chip.
Our quesition are
1. How can a problem be hidden by the supplier during the supply of a product?
2. Is it fare from your part that forcing your customers to pay excess amount in adding additional component for the sold product otherwise the product has to be thrown to the dust bin?
3. Is it true that you collect such charges from your customer like this once the sale is made?
Pl. get back to me in my email: [protected]@yahoo.com or [protected]@yahoo.co.in.

E xpecting your earliest action.

Re
LBT Rajan

samsung/ refregerator — high running sound

refrigerators purchased from authorized dealers of Samsung giving high running sound. purchased on 30/09/08, commissioned on03/10/08, because of problem replaced on 23/10/08 even then problem persists. made many,many complaints by mail on telephone --technicians visited but expressed their inability to rectify. now told nothing can be done and warrantee period being over i have to pay for repair /rectification. gita das29/12/09

Samsung Double door refrigarator — Awaiting service

On Feb 6th 2010, a complaint was launched with the Samsung call centre[protected] regarding the problem with my refridgerator with one Ms. Anusha and gives me a reference # [protected]. On Monday, the service engineer lands up at my place and tells me that there is a problem with the thermostat - which I tell him to replace and it is advisable to switch off the fridge. He is to bring it the next day or call us to inform about the availability. No calls from the Samsung engineer until I call him on 10th Feb 2010. He says he will call me back - No calls again. I then call the Call centre no. and talk to one Ms. Vima - who says that they would inform the service team and that they would call me ASAP. No calls until 11th Feb 2010. Note that from 8th Feb 2010 the fridge is switched off and I cannot stock any stuff. I call the Service Engineer on 11th Feb 2010 and he says that he would be coming on that day to do the installation. There has been no call whatsoever from anyone until the time I am writing this mail on 12th February 2010 - 12.25pm.

Is this the way a reputed company like samsumg works???!!

Samsung Refrigerator — ELECTRICITY CONSUMPTION I

I HAVE PURCHASED REFRIGERATOR OF SAMSUNG COMPANY ON 17122009
PRODUCT CODE NO.[protected]
PRODUCT DESCRIPTION SAM 190LT RAISWBLBI/XTL DC 3408
IT IS FIVE STAR MARKED PRDCTS AS PER INSTRUCTION ITS ELECTRICTY CONSUPTION SHOULD BE 249 UNITS PER YEAR THAT IS 0.68 PER DAY BUT SINCE I PURCHASED
ITS CONSUPTION IS MORE THAN 3.5 UNIT PER DAY AS PER AVILABLE SOURCES WITH ME
ONCE I MADE COMPLAINT IN LOCAL SERVICE STATION SINCE LONG BACK NO BODY TURNS
PLEASE LOOK INTO THE MATTER AND GUIDE

Ref : Complaint Number : [protected] dated: 07.02.2013

As a grieved customer of your SAMSUNG – Double door refrigerator, which has been purchased 6 months before from M/s. VASANTH & CO, T.NAGAR BRANCH, had started giving endless troubles one by one.

Earlier the noise was too high and now the door could not be closed properly, which results in poor temperature maintenance and more energy consumption due to continuous running of the compressor unit.

I have been calling your customer care repeatedly from 07.02.2013.,

After two weeks one person from M/s. Thirumala Electronics, Ekkauthangal, Chennai attended the complaint today, but made us frantic .
Though the refrigerator is under warranty, he forced us to pay the service charges…which are quiet unusual.

He claims that since stacking the EGGS & keeping water bottles in the door, the door got loosen and to rectify this we have to bear the charges. Im surprised with this kind of reply. If your Samsung refrigerator could not able to accommodate the eggs & water bottles in the provided space then, what for you are selling this stuff?

You must have remove the features & benefits that has been mentioned in the catalogue & display models, so that customers like us would not suffer.

With a copy to consumer forum, I hereby request your immediate action in this regard and try to conclude this issue at the earliest.

Regards,
K.C.Venkatraman
Mobile No: [protected]

C.C. To : Grievance cell
Consumer Forum of India – New Delhi.