[Resolved]  Samsung Refrigerator — Awful Service from Samsung Service Center Hyderabad

Address:

Hyderabad, Andhra Pradesh

I have bought a samsung Refrigerator three years ago Model RL39WBMS1. I have been having problems since more than a year. There is some problem with the Refrigerator cooling. I believe this is the problem with most of the models in Samsung. However the larger issue is the pathetic service of the Samsung Service Center specifically in Hyderabad Basheer Bagh.

1. The service team is totally complacent, careless and moresoever very in competent.

2. It takes a huge pain and effort to make sure the service personnel reaches your house to check the problem in the first place.

3. The service personnel take you for a ride not knowing what the exact problem and relaying the problem to other teams or departments mentioning someone will have to handle it. Basically the service team is totally incompetent.

4. An other fact of the story is the most of the models in samsung are failed models especially the frezers at the bottom (which is my case). To add to this the spares are never in stock or out of production. At least this is the reson the service team gives me.

The irony of the situation is samsungs service feedback website also doesnt work most of the time. My samsung BP Number is : [protected] and i could never log in to the system to post my feedback.

I tried esclating my problem to concerned senior managment, but its an up hill task to get the concerned contact details and i could never do so.

Regards
Raghuram
Mobile: [protected]