[Resolved] Samsung Refrigerator — Defective piece | |||
I purchased a brand new Samsung refrigerator from exclusive showrrom of Samsung. The shopkeeper not only sent me defective piece with small dent on the door but it also not willing to listen to me. I informed at customer care no.[protected] on 18th April itself but till the evening of 20th April, the Co. has not cared to send any person to give demo or to listen to my grieviance. I am calling the customer care almost 4-5 times daily but no response. The complaint no. given to me is [protected]. Then they asked me to call[protected]/66/76/68. But nobody is picking the phone. If they do not pick up the phone, then why they have the telephone at their end and why the customer is given that number. Just to waste the time. I Want to know the fault of mine. I think I made the wrong decision. Three days have gone by, still no response from Samsung India. Moreover, Samsung India has not given its address anywhere, either in the booklet or on its web site. Nor they have given the contact number of higher officials who are sitting in the AC rooms, without caring for the customers. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Samsung / Refrigerator — defected piece
we had purchased Samsung refrigetor from auth dealer on 19.12.09. & recived delivery on 20.12.09 on evening. on 21.12.09 we came to know that front door is in damaged condition immediately we had informed to our dealer & dealer informed same defect details to samsung custormer care & generate BP NO [protected] & within 2 hours services engineer visited to our place & also confirm & visualise dunt,scratches etc. But then after no official call recived either from dealer or from services center. Service center insist us to contact dealer for this problem & dealer insist us to approch service center. till date no satisfactory reply recived from either side.Samsung — Defected piece
I ordered Samsung monte from Letsbuy.com 2 days ago and my product code is LSB 31592. I encountered that the SIM is not getting inserted in it. I informed the customer care the same day but there was no action regarding it. I want a remedy for this immediately. DEFECTIVE BRAND NEW FRIDGE :
COMPLAINT : BRAND NEW SAMSUNG REFRIGERATER MODEL RT26FCTS255 LITRE, MATT GREY COLOUR
SERIAL NO : ROO74PAB401209V
SALESMAN ONE MR.RISHI ON 14TH JUNE 2011 EVENING 17.45 HOUR (INDIAN TIME)
ADVANCE CASH Rs.1000/- TAX INVOICE NO: 000701
+ ITEM DELIVERED AT 12.00AM 15TH JUNE 2011 & PAID IMMEDIATELY Rs.13700/-
[ we our old working Samsung too, was OK 9 Years fine; *exchanged total price Rs.2000/- THUS total Cost Rs.16700/- ]
1) on next day night we saw ice water on freezer was dripping into the back low tray~Puddling into our Kitchen floor,
2) we informed Metro Radio BUT just only call-centre's making rubbish, excuse's,
till eventually on the reason WE had to again go to Metro Radio to the same salesman Mr.Rishi
office:[protected] / 22910614 / 26443508
3) on Saturday 25th June 2011 then senior technician came one Mr.Mohbin Syed Complain number [protected],
He said this is a defective fridge AN HE SPOKE TO METRO RADIO and TO CHANGE THE REFRIGERATION IN 4-6 DAYS...still waiting 23days NO ACTION
already 5 - 23days silent ~their procedure, what to do !!
Regards / Capt. S. Chagla [ MASTER-MARINER FOREIGN GOING ]
Flat 14, 1st Floor, TOPAZ Apartment, 55 Hill Rd x Varoda Rd
Mumbai, Bandra West, 400050 INDIA
Residence:[protected]/[protected]/Mob:[protected]
COMPLAINT : BRAND NEW SAMSUNG REFRIGERATER MODEL RT26FCTS255 LITRE, MATT GREY COLOUR
SERIAL NO : ROO74PAB401209V
SALESMAN ONE MR.RISHI ON 14TH JUNE 2011 EVENING 17.45 HOUR (INDIAN TIME)
ADVANCE CASH Rs.1000/- TAX INVOICE NO: 000701
+ ITEM DELIVERED AT 12.00AM 15TH JUNE 2011 & PAID IMMEDIATELY Rs.13700/-
[ we our old working Samsung too, was OK 9 Years fine; *exchanged total price Rs.2000/- THUS total Cost Rs.16700/- ]
1) on next day night we saw ice water on freezer was dripping into the back low tray~Puddling into our Kitchen floor,
2) we informed Metro Radio BUT just only call-centre's making rubbish, excuse's,
till eventually on the reason WE had to again go to Metro Radio to the same salesman Mr.Rishi
office:[protected] / 22910614 / 26443508
3) on Saturday 25th June 2011 then senior technician came one Mr.Mohbin Syed Complain number [protected],
He said this is a defective fridge AN HE SPOKE TO METRO RADIO and TO CHANGE THE REFRIGERATION IN 4-6 DAYS...still waiting 23days NO ACTION
already 5 - 23days silent ~their procedure, what to do !!
Regards / Capt. S. Chagla [ MASTER-MARINER FOREIGN GOING ]
Flat 14, 1st Floor, TOPAZ Apartment, 55 Hill Rd x Varoda Rd
Mumbai, Bandra West, 400050 INDIA
Residence:[protected]/[protected]/Mob:[protected]
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samsung india refrigerator — defective piece
I've purchased a samsung refrigerator (RT28ZVSS) in oct 08 since then i am facing problem with its door whch is not getting closed properly, I already have complained thrice for it & every time technician visits and repair it but again after a week it problem persists .I want ny peice changed.manish
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