[Resolved] Samsung Refrigerator — Non receiving of assured gift | |||
Dear Sir/Madam, My self Samiran Biswas purchased a Refrigerator (model no - RT2735TNBSZ/2012) from Khosla Electronics on[protected]. At the time of purchasing I know that one assured gift (Mobile) is there & the representative of the shop convinced me that it will be delivered in 2 months maximum from the date of purchasing. They also gave me a Samsung representative phone number who actually taken care of this gifts. It is quit embarrassing to me that Samsung such a big company & carrying a excellent goodwill can cheated their customer on this way. I have a good faith to your company & used lot of things of your brand, but facing the current situation this time I bound to say such words. When I didnt received this gift on time, regular followed up with your company representative ( Mr. Rathin - [protected]) & he assured the gift will delivered within 7 days. They asked me to give the invoice twice of time. After all thing are happened one day I received a call from your customer care & she told me the same thing (delivered in 7 days) & gave me a dead line date[protected]. But as usual date are passed, again I follow upping with them & again they gave me the date[protected]. When I faced the same thing ,called your representative to make sure of non receipt they didn't picked up my phone. I told you the actual scenario which I facing, its not just a matter of a mobile phone but its seems to be a cheating. As for the good faith I send you this mail to you & not to the consumer forum. Think you understand my situation. Many Thanks & Kind Regards, SAMIRAN BISWAS Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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My self Samiran Biswas purchased a Samsung Refrigerator (model no - RT2735TNBSZ/2012) from Khosla Electronics on[protected]. At the time of purchasing I know that one assured gift (Mobile) is there & the representative of the shop convinced me that it will be delivered in 2 months maximum from the date of purchasing. They also gave me a Samsung representative phone number who actually taken care of this gifts.
It is quit embarrassing to me that Samsung such a big company & carrying a excellent goodwill can cheated their customer on this way. I have a good faith to your company & used lot of things of your brand, but facing the current situation this time I bound to say such words. When I didnt received this gift on time, regular followed up with your company representative ( Mr. Rathin - [protected]) & he assured the gift will delivered within 7 days. They asked me to give the invoice twice of time. After all thing are happened one day I received a call from your customer care & she told me the same thing (delivered in 7 days) & gave me a dead line date[protected]. But as usual date are passed, again I follow upping with them & again they gave me the date[protected]. When I faced the same thing, called your representative to make sure of non receipt they didn't picked up my phone.
I told you the actual scenario which I facing, its not just a matter of a mobile phone but its seems to be a cheating. As for the good faith I send you this mail to you & not to the consumer forum. Think you understand my situation.
Many Thanks & Kind Regards,
SAMIRAN BISWAS