[Resolved] Samsung Refrigerator - Rt 27 — Unpleasant Odor from the fridge.
We purchased a Samsung Refrigerator ( RT 27 ) from Dass Electricals, Pune on 06/06/09. We bought the Samsung Refrigerator thinking that it will give us the quality product, but we are totally disappointed with its performance. When ever we open the fridge door, it emits an unpleasant order, that even fills the room where the fridge is kept. . We have been using fridges since 1974 ( first it was a Godrej and later it was a Whirlpool ) and never did we ever experience such bad odor coming from the fridges except when there was power cut for a couple of hours.We are keeping vegetarian food stuff only. When we complained, the Samsung Customer Care advised us to store the food items covered . We tried it out but that didnot help. A Samsung technician came and increased the thermostat settings. That also hasnot worked. He said that " You have to live with it ". !!!
Imagine living with a Refrigerator that emits an unpleasant order whenever we open its door, irrespective of pwercuts for next 10 years .
Complaint marked as Resolved Jan 30, 2017
Verified SupportSamsung India Customer Care's response, Dec 30, 2016
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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