[Resolved] Samsung Refrigerator - Rt 27 — Unpleasant Odor from the fridge., Page 2

[Resolved] Samsung Refrigerator - Rt 27 — Unpleasant Odor from the fridge.

M Mohan Philip from Ahiri, Maharashtra Aug 10, 2009

We purchased a Samsung Refrigerator ( RT 27 ) from Dass Electricals, Pune on 06/06/09. We bought the Samsung Refrigerator thinking that it will give us the quality product, but we are totally disappointed with its performance. When ever we open the fridge door, it emits an unpleasant order, that even fills the room where the fridge is kept. . We have been using fridges since 1974 ( first it was a Godrej and later it was a Whirlpool ) and never did we ever experience such bad odor coming from the fridges except when there was power cut for a couple of hours.We are keeping vegetarian food stuff only. When we complained, the Samsung Customer Care advised us to store the food items covered . We tried it out but that didnot help. A Samsung technician came and increased the thermostat settings. That also hasnot worked. He said that " You have to live with it ". !!! Imagine living with a Refrigerator that emits an unpleasant order whenever we open its door, irrespective of pwercuts for next 10 years . Was this information helpful? No (5) Yes (4)
Jan 30, 2017 Complaint marked as Resolved Verified Support Dec 30, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd
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Comments

grammiec

Sep 20, 2019

has this issue been identified & resolved? the foul odor has once again invaded my Samsung frig. no problems with cooling or freezing. no old food anywhere.

Binnj

Jan 5, 2020

Have samsung side by side refrigerator. 2 years old First year we had issues where the back froze totally and the fan made a loud noise. Service guy took it apart and thawed it and i think replaced the fan. Now it has a horrible smell when you open the fridge door. Like others, i cleaned and threw out everything. replAced the filter. Took the back off and cleaned the drip pan. I hate this refrigerator. samsung should be sued for continuing to make such a defective expensive product

Samsung India Customer Care's response, Jan 9, 2020

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Upset2!

Feb 24, 2021

I have the same issue with a Samsung French Door refrigerator that isn't even a year old. When the Filter light came on, the inside of the refrigerator started smelling like fish or a bad chemical. I had a technician out today that did nothing but tell me to put charcoal in it. Really? Unbelievable! I have seen where others have this same issue so there is a problem with the refrigerator and nobody wants to help resolve it.

LilysMom

May 1, 2021

Same issue here too - we have a 4-year old Samsung model RF261BEAESR/AA that started stinking like rotten fish all of a sudden. We emptied it, threw everything away, scrubbed it top to bottom with bleach water and it still stinks. Very frustrating to have an expensive appliance that is supposed to keep food fresh ruining it.

Kari Ann Churchill Williams

Aug 12, 2021

After 6 service calls from technicians from Samsung they have confirmed that there is a chemical smell coming from the area of the compressor when the fridge is running. But they got on the phone with tech support who told him to look through my drawers and cupboards without my permission. He found some scented candles and the tech on the phone used that as reason to close the ticket saying it's not related to the fridge. Even tho the technician in my home admitted the stink is coming from the fridge. It smells toxic and my husband has breathing issues. Do I have to take legal action? Samsung will not honor warranty.