Samsung — Reg: Samsung LED TV

Address:

Chennai, Tamil Nadu

Hello Team,

I logged a complaint regarding my 40” LED TV on Sunday (Complaint no - [protected]); problem was I could see grains on the screen. Technician came and verified the bill and processed the complaint saying have to replace the panel.

Today other service men came with panel, while opening the TV he found few ants inside the TV, so he dropped the service saying because of these ants my TV got problem and it’s a physical damage which won’t be covered under warranty.

How this problem is possible? can ANT damage a TV? , My TV is under warranty and the problem is clearly based on Voltage fluctuation, now the technician has dropped saying silly reason. Have also spoke with the service manager; he too is insisting the same silly reason. Kindly solve my issue.

After further escalation, still they have planned to give estimation as 30500/-. Service engineer who came to my house only opened the outer cover and didn't open the panel. So without seeing the panel how can he say its physical damage in panel?. To coin to complaint as physical damage these people playing this dirty game. Kindly some my issue.

Regards,
Lokesh Leela Kumar
(Complaint no - [protected])
l.[protected]@gmail.com
[protected]