Samsung / Samsung Marine — faulty handset and bad service of service center

I would like to inform u that I had taken a Samsung mobile phone the details are given below-

Model - Samsung B2100
Date of purchase - 17/10/09
Cost - Rs 4469.01
Number. - [protected]
Name of store - The mobile store, aliganj , lucknow


After taking this phone I had used it for some time around a month then it had some problem , it was that the phone was getting restart many times and sometimes was also not starting and was showing some error number blinking

After that I had give the ph to your service center the details are given below

Name of service center - H.D Associates
Add - B-104/1, nirala nagar ,Lucknow, U.P.

After that I had to go around many times to the service center to get the status of my ph because the number given by them was always busy or the call was not received . after a month or even more I got the ph back , as I was not in the city I asked someone else to pick it up for me . when I returned back to the city I got the ph and it was replaced even though after being replaced it was not working properly .the voice from the phone was not audible on the other side ,I thought it would be the fault of a mic and would be handled easily . I again went to the service center there the receptionist asked me to again submit the ph on asking him again & again to get my ph checked he got it checked and again told me to submit it then I asked to meet the head of the service center . When I told my problem to him he also asked me to submit my ph again and asked me to call back after 10-15 days to check the status of the ph. and told me that there is a server problem going on in the company and he could not do anything about it .

Date of Re-depositing the ph[protected]



Rishabh Capoor