[Resolved]  Samsung — service

samsung 440 hums refrigerator — cooling complaints

i PURCHASED ONE 440 hums REFRIGERATOR samsung MAKE ON 23/2/2007 VIDE BILL NO.1555 FOR rS..29500/- FROM SAMSUNG DEALER MITTAL ELECTRONICS AT AKOLA 444001, tHE FRIDGE IS DEFECTIVE, we have complained 8 times, sometimes the repair person came and attended. The lower half does not COOL and the stuff getting spoilt repeatedly. Milk,curd,other eatables kept are spoilt totally.
Now the dealer is not responding. nor replying and they disconnect the phone when we try to complaint.

I NEED A REPLACEMENT OF THE DEFECTIVE PIECE OR REFUND OF TOTAL MONEY PAID.

The dealer is ARROGANT,INSULTING BEHAVIOUR, NOT ATTENTIVE AND NOT RESPONDING TO COMPLAINTS.
THE COMPANY SAMSUNG HAS no CONTROL OVER THE DEALER.
i want the names addresses and email id of the senior officers of samsung to write to them.

i will never buy a samsung product again...

I ahve a samsung 440 ltr fridge purchased in 2000. On 5 th of june 2009 I had compained to the samsung customer care about the non working of the unit. the engineer had come 2 days later to check the issue. After checking he said that the main board has stopped working so it has to be replaced and it will take 1-2 days for the spare to e available. i waited till the next day and the engineer did not respond. On contacting him he said the spare hasnt come yet so he was expecting it to come by next day, so he asked me to wait . next day was also the same when i contacted him he said it ll take 15-20 days for the spare to ome. On this note the issued seemed to prolonging so I mailed the regional Service head Mr. Ravikumar, and to my surprise this person did not even have the courtesy to reply back leave alone speeding up the process. then on 11 the engineer came to collect the main board saying that he will try to repair the board and speed up the process. after 2 days he returned with some other used board saying it was my board and fit into the unit, even then it did not work, then he said that the sensor is not working so he has to get it which will take another 2 days. after 2 days he came back with the sensor and even then the unit did not start so then he said that the secondary sensor is not working for whcih it will take another few days as his service center does not have the stock. and now on 20th evening when i spoke to his leader(Mr. Mani) he said the spare has arrived and he will make sure it is fitted on 21(sunday being a wokring day as told by him) On sunday whn i treid to contact him, he started avoiding the call and some lady picked and said that the spare will take another 5 days to come.
and for 2 weeks now we have been without a fridge in the house. we even asked for some temporary arrnagemnt of spare unit for which they refused straight aways. I want to take action agaisnt them as being such a huge global company cant they arrange for spares at all in so many days. and they dnt evewn have the courtesy to talk to customers. they treat them as if customers are fools who are just gonna sit and watch the show they put up. I kindly request you to help me on this issue

my name is praveen kumar maurya my mobile no-[protected] home telphone no-[protected]







i purchase samsung colour tv

Very-Very bad service

my tv not a good and i coplaint a samsung service centre my refrense no-[protected]

four days coplaint and many time call a service centre but not a good response i am very

hopeless and i think your company not good service



last i says very- very bad company

bad company

bad company

bad company

bad company





this is true.

samsung services is third class services not ripeyring to samsung handset model number s8003 pbolum not sold for sarvices center for chandrapur from gopal services chandrapur

there is customer support service like bull .
u go there and submit for eg.hard disk they tell u that will take 2 weeks after to weeks u call there land line number they are not recived ur call not only ur any one who submit anything to that service center .
u have to go there place and ask him what happen about ur case

i got my hard disk after 2 month 19-.3-2010 to[protected] what a service

To
The Serivce manager,
Samsung Electronics Ltd.,

Sub: Mobile Service Model No: S3500 Req-Regarding.

Sir,
As per subject cited above, I have purchased S3500 Samsung Mobile from LAXMI VENKATESH GROUP,Warangal, on 07.07.2009 , Vide Bill No:265.
IMEI No:[protected],S.N:RW55462269W, Battary No:TH2QB19FS4/4-9 and AB403450B and Charger No: RCIR417AS/5-4. I am facing many problems with this mobile.

1. Display Automatically off and on 2. Automatically Speaker On 3. Signal
4..Mobile automatically shutdown.

Since last week days, your service center was closed at Nirmala Mall, Warangal. Lastly I have given my mobile to your outlet Laxmi Venkatesh Group
for service. Hence I request you to kindly service my mobile.

thanking you,

your faithfully,

V.Vijay Kumar
[protected]

I bought Samsung - Model: GT - S5233S, after few months Touchpad was corrupted and after many followup with Samsung Service center, it was repaired but from the sametime Network not working till date. Spoke to Samsung office, followed up but all in vain.

Please advise further process.

Regards

Jameel

Hi,

I had bought a samsung wave phone about a few weeks back.. probably 3 weeks or so..
The first thing i noticed was that the battery had a problem. it kept running down real quick.. like in half a day or so.
i took it to the service centre and they told me it would be like that for about 2 weeks and then it woul work fine. but it did not. so i took it to the service centre again and i don know how but they said warranty for the battery was over ( apparently its only 4 days warranty for the battery) and he could not change the battery. so he told me to oredr a new mother board.
he said it would take about 15 days.. its almost been a month and everytime i go they say nxt weekend it ll arrive.
I even tried complaining to the higher authorities but i guess these workers suck their cock real good so they didn bother.
this is the level of service you get in a country like this.. i really hope i could pull them to court n sue them. im contactin my lawyer at present. in chennai...

service center of samsung in my city is very very bad. plz help me and take some decision.

MY samsung mobile is fault so i bring it to samsung service centre. but the technition is not at service centre. (thiruvallur samsung service cenre)

sir ,,,

m rahul from moradabad,,,,sir i lik ur channel ,,,, every program every ,,, jaise overdrive n pehredaar n tax guru,,,, all amazing ,,,,sir ab meri pblm, maine apna home theatre feb 2011 main dia tha jab se yeh kabhi kehte hain hum parts laga rhe hain fir kehte hain, parts available ni hai aap ko refund dilwa denge ,,,,,, or ab humne sab fomrmalty jab poori kar di hain toh aaj kal aaj kal karte karte diwali se new year bhi nikal gya , inhone bahut waade kea aur phn p har baar date de di,,,,, main bahut pareshan hun sir, ,,,,ab yeh bolte hain ki company ne aapke refund note cancel kar dia ,,, part available hai aapka lagwa k de denge , but ,,,, usko bhi kehte hue inko 2 month ho gye hain.,,,,,,, ,,,, aur 1 baat jo inke delhi branch k officer hain,,,, unko bhi bataya maine but woh bhi aise hi karte rhe full year,,,,, ,,,, ,,,,,,,,, help me,,,,, plz,,,, thanx,,,,,


mail id ,,, [protected]@gmail.com
contact [protected]

I have a Samsung Refrigerator RT31. I logged a service complaint [protected] on 11 Aug 2012 for the service center to address the problem of loud noises and frost in the freezer. Till 17 August, no one visited my residence for service despite multiple follow up from my end.
On 14 August, 2012, I called the service center, and spoke to floor manager Sathish and Service Center team lead Mr Amin who assured me that service would be provided without fail on Aug 16, 6pm. Again no one showed up.
On calling the service center again today, 17 August, the service center managed alleged that an engineer visited my residence on 16 August which is a complete lie. On questioning, he said that he had incorrect information. They freely tell lies and malign their own customers to hide their own inefficiency.
Total violation of service level commitment where they promise door service within 24-48 hours of logging the complaint.

The compressor on my refridgerator broke on Thursday 20th in the evening. My Landlord reported the product faulty Serial Number R3584PAC30084. Fault Number [protected]. I received a call on Friday morning to say an technicial would be with me within 6 hours, that was at 11.57. I waited until 18.00 and called and was told all the service people had gone home but was promised that the maintenance manager would have my issue addressed as priority on Saturday morning 22nd Sept.

Its now Saturday at 12.00 and I have received on phone call and nobody has been to look at the fridge.

I've been really sick and have a fever of 39 C and have had to throw away all of my food. I have a high fever and have not been able to get a cold drink to help cool the fever. I can't get fresh food because I had to throw it all away.

I'M QUITE FRANKLY DISGUSTED THAT YOU CAN EVEN REMOTELY CONSIDER DESCRIBING THIS AS SERVICE !!!!!!!!!!!!!!!

I've also posted this complaint on several websites againt the product name in the hope that people don't bother to rely on Samsung Service

I have purchased refrigerator and facing technical problem of cooling in refrigerator (lower)section. Freezer(upper) section cooling was fine.
I am complaining since 25 days but not getting any firm solution from any of samsung service rep. Service rep has changed timer and bio sensor on 16th May 2013. Still problem not solved and we complained again and again.

Next on 30th May 2013 another service rep visited and asked to send the refrigerator at their service station for gas refiling and we agreed to send and we received serviced refrigerator back on 6th Jun 2013.

That also did not solved the problem. It was having same problem at the time of reporting on 15th May 2013, but on 7th June cooling on freezer(upper) section was also stopped.

We have kept on calling their call center and local service center from 7th jun but no service rep has visited and got any satisfactory answer from them for not attending the problem.

we have wasted around Rs.2200 and got nothing except headache, mantle harassment, inconvenience and all the trouble in hot summer due to samsung's worst service department in Ahmedabad.

Now i am very much upset with samsung service department & i have decided that i will never ever purchase any Samsung product again because if samsung is not able to provide proper service than it is useless to purchase their product.

since last three days i am registering complaint two times a day but getting very careless reply saying we transferred your complain to local service center, service center says contact service station. Since I called for samsung repair so it is my mistake now I have to go door to door in samsung offices, instead I have to use some other local repair service.

I felt like call center/service center is playing some kind of game with us or making fun of samsung customers.

I was purchased 32" LED TV, Model - 32F4100 series from More mega mall - Vadodara 6 month ago but delivery of product was taken on 1 week before due to some possession issues. Samsung service refused to give first free installation service and demo. It is very bad experience with samsung brand. It is very difficult to trust on samsung. I have 6 month warranty lapsed without use, which it is acceptable but first free installation why should not provide us ?

Improve to give best service to customer