[Resolved] Samsung Silver Nano — CONDENSER NOT WORKING | |
Sir this is my 2nd complaint against Samsung Window AC. THIS SILVER NANO AC has worked till warranty period. thereafter on the advice of Samsung company, we gave our AMC with AC Zone for one year. they came and attended only after our calls that the regular maintenance is due for. During third service onwards digital panel malfunctioning and every time they came and attending by changing the cable and 20 days only worked. Now, only Fan is working. on enquiry, they said due to low voltage, condenser not started. Actually, our house is a 3 phase connection and AC 1.5 KVA is working in the upstatirs. Despite repeated reminders, AC Zone failed to restore the AC. Hence, I request you to depute your engineer to set right the fault in digital panel where I suspect due to malfunctioning and refer an alternate good company for AMC service to our house. Last complaint, one man simply called and enquired and closed the case. I hope this time such things will never happen and depute your engineer immediately and advise us for AMC who will response immediately. Hope Samsung will take care of its unit properly to avoid any untoward accidents like happened at Chitlapakkam recently. S BALAJI 26 LIC COLONY EAST TAMBARAM [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
SAMSUNG SILVER NANO — problem in functioning
I purchased the washing machine samsung silver nano technology from kirti Radio and TV centres 2,shilpayan bldg,shivaji path,Thane west.Telephone no:25367570,25432453.on 25/5/2008 Vide Invoice Number 9162.The washing machine is not working from 30th August 2010.I have lodge the complaint to customer contact center Telephone no.[protected] on 1st september 2010.The complaint has been registered Vide BP Number:[protected] Dated:01/09/2010 at 3.40:56 p.m but the complaint is not forwarded to local service centre at Thane.Therefore,service centre at Thane is not attending the complaint.Please look into this matter & Investigate the delay for rectifying the complaint.
Kindly avoid harrasment to the customer which is done by your service centre and customer contact center.
Thanking you.
yours faithfully,
V.R.GIRAP
Date:03/09/2010
Time:01.33 p.m
E-MAIL ID:[protected]@gmail.com
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Tonight, AC Zone company came and attended the complaint. They replaced condensor and another socket and charged 390 Rs. . now ac is working. However, it is requested to give a list of dealers who is doing AMC Service in and around Tambaram including Samsung company may be furnished to take further course of action in renewing AMC Service pl.
S BALAJI