[Resolved] Samsung Silver Nano Washing Machine — Asking for charges through my machine is under warranty period.

[Resolved] Samsung Silver Nano Washing Machine — Asking for charges through my machine is under warranty period.

H Himanshu Katyal from Delhi, Delhi

Dear Sir/Madam, I bought a Samsung Silver Nano Washing Machine from their authorised distributor M/s Better Deal Electronics,Janak Puri,N.D.-58 on 06 mar 09. My machine got damaged we registered the complaint to thier customer care center & after 4 days thier service engineer came to my residence & told me that we have to take the machine to the workshop as we have to replace the wiring & you have to bear the charges for the same.I told him that my machine is under warranty period till march 2010.Its the company's responsibility for the same. They did not supported me & I have written atleast 3-4 mails regarding this issue but they replied me to keep patience & cooperate with them.Ultimately I suffered & they win.I request you to take nesscary action against the company.I can produce the orignal bill & copies of the reminder mails sent to them. I look forward to you for a favourable & early reply. Thanks With Regards Himanshu Katyal Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

padman37kom

from Ottappalam, Kerala

samsung nano washing machine — the lid got dislodged

the lid of the washing machine got dislodged and am not in a position to rectify it. Complaint registered as BP No: [protected]. My phone calls to the local service centre evoked only lip service. Although the technician has been deputed to come, for the past two days my phone calls elicited only phone replied to the effect that the technician will come in the morning and then he will come in the evening and this has been going on.
Please arrange to depute the technician at a very early date under intimati;on tome,because I have not gone out for the past two days to attend to my work waiting for the technician, who did not have the courtesy even to telephone, ifhe is unable to come. A phopne call now costsso little which he can afford, or otherwise I am prepared to reimbuse the charges for the telephone calls !! EXPECTING EARLY REPONSE BY EMAIL .
mY EMAIL: [protected]@gmail.com

Ajay Kaul

from Delhi, Delhi

samsung nano washing machine — Pathetic Service

Even though I had registered a complaint with Samsung Service center on 8th oct 2010, the washing machine is not rectified. Following up with multiple people from Samsung Service center but with no results. The Service center guys are a bunch of , apathetic people, even after making the payment the service levels are way below par.

I am sick and tired of Samsung products. The service center is unresponsive and unaccountable for the level of service they are providing - just focused on making the visit and not focused on looking into the actual problem.
Strongly suggest that we boycott SAMSUNG products in India.

ANKITSETH

from Allahabad, Uttar Pradesh

Samsung Silver Nano Washing Machine — B.P. No.8404780918 nO RESPONSE

Title : B.P. No.[protected]

Dear Sir,

I would like to inform you that total 55 days
passed but you could not sort out the problem till todate even till
date you have not feel it necessary to communicate the customer about
the latest updates in the matter .

Whenever I contact your Customer Care even yesterday & today also I am
being told that they are arranging a call from concerned Branch Service
Manager but they also failed in doing so.
I feel that you instead of solving the problem you are compelling the
customer to go to court of law. If at all I will not hear from you
within a weak then all liabilities will be yours and I will be free to
go to court of law for Justice.

This is for your information and neccesary action at your end.

P.C.SETH
[protected]