[Resolved] Samsung Split Ac — Installation & Service | |
Dear Sir, I have bought a Samsung split AC 1 Ton on 05.04.09. and have they were suppose to Install the same but no person tuned up nor for Installation. Every time you call up a Service Center No. and they will inform that the person is coming in another hour. After atleast 10 -15 calls and talking to Floor Incharge based at Chennai Mr Shabbudin Shah the person turned up to install the AC at 8 p.m. They did install the machine but after few minutes of their going out, the machine was spilling off water. Their was some installation problem. Immediately I cantacted the Engg and told the same at 12.30 PM. He promised to resolve the issue by next day.The Next day I kept on calling the Local Manager and he promised to send someone by the day end. Then after the day was over and no one turned up he told that the person is going to come the next day. The next day again the follow up started and then atlast came one engg. at night 9 p.m.He told that the fitting of the machine was not correctly done and need to re-install the same.He promised to come back on sunday(12.04.09)morning 10 a.m. I have been calling Customer Care, the Local Manager, the Engg. but to vain. They have not provided me with the service and have already charged for the service. Can I request the Consumer Complaint Forum to take the matter and make a provision in the service providing company policy that they need to provide the customer with service within a stipulated time period. Ritesh Daruka Mumbai Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I too have the same experience. I bought the split AC on 23rd April 2014 still I am calling and hearing the response as "will send the person today". Dealer is Reliance Digital, Hyderabad.
if we post this complaint on this portal, would it help us? Or just fun and reading purpose?
if we post this complaint on this portal, would it help us? Or just fun and reading purpose?
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samsung/ split ac — installation
I have purchased a Samsung split AC on 28th of oct 2009 and still it has not been installed. I have called the local service centre in rajahmundry as well as the dealer in vishakhapatnam also. but no body has attended it. They are saying we will come today, tommarow..... but i dont know when the days will come.I am really fedup of these guys.