[Resolved]  Samsung - Split Ac1. 5 Ton — FAULTY PRODUCT &IMPROPER SERVICE

I am adoctor by profession.purchased samsung split A.c machine in June 2005 AT CHANDRA Traders, Velachery .chennai, 42.Next day after installation i.e exactly after 3 hrs o[censored]sage by night 10 pm water started pouring from the machine while the machine was working.after repeated complaints company people came after 1 day . they could not rectify the faulthence removed the machine

they installed a new machine by july 2005.Proper regular serving was done .On 7th December 2006 a chill winter day by around 4 PM while all o[censored]s are away at work my elder daughter who was sleeping in the room suddenly woke due to the heat saw the whole A.c machine ( in Door unit) on fire came running out alerting everybody
By the time the fire service people came they were able to save my elderly auntsbut couldnot save many of my documets & our dresses .we were on middle the street if not for my friends.
samsung people came the next day, saw the damage & told us that they want to sent the burnt machine for examination.In our confused state of mind we allowed them to take the machine.

After 3 days they said they will pay Rs. 35, 000 for repainting works & a new machine.we were more preoccupied in renewing process & getting back our documentshence didnot consider about this
After 1 or 2 months they paid for the repair work of the house & took the expense bill.

They gave one A.C machine in somewhere in JAN 2008 with old out door unit straight from the godown. I refused to take the unit so another outdoor unit was given. this was also an old one werename of that customer was written.after my refusal some senior person came . He inspected the units took them back.He provided a new indoor unit new model & a new old model outdoor unit.when i asked he said both are combatible. in this process we lost some months of time .

Finally I accepted what they gave 7 when asked for the warranty card etc. they said they will give the documents but so far not given.Meanwhile because of my profession icould not concentrateon thi problem as whenever i called the company personeach time i have to spend
minimum of 45 min starting the story from the begining.Also the contact person either changes the phonenumber or left the job.

at last I could get them installed the machine in December 2008.By May i called for the first service as but they put a condition that i should the service charge and didnot accept my explanation that this was a first service after inatallation.That time my husband's friend who was working in Income tax dept sustained burns & carbon monoxide poisoning while sleeping due to split A.c machine problem including her 18 months old child . Same time my A.C machine thermostat was not working.Even if you set the temperature at 20 *C the temerature will not go down below 24*C & outdoor unit stops.Again restarts after 25*C .
Immediately i called for the servicing in june 2009. After repeated calls they came Alfa Refrigeration company on 20th june 2009 & asked to pay an advance of RS 400/

we paid it .Nobody came for nearly 1 week . I made literally 20 phone calls everyday to the customer care service.After 2 days the servicing people came . they said that dust accumalted in both units & took away After 5 days returned the units & collected the rest RS. 850.i.e by 2 / 7 / 2009


since 28 / 7 /2009 within a span 3 weeks again same problem recurred. The machine outdoor unit automatically switches off at 24*C as before.today again the complaint was lodged .
Two servicing persons came by evening & one person went out & checked the outdoor unit.he said the dust has accumalated in the indoor unit & needs servicing.also he said they will charge for the service.
when i asked him how it is possible that so must dust will accumalate within a span of 3 weekshe didnot give a proper reply & asked me to call the superiors.

when i switched on the A.C By 9 pm today water startes to pour out after 15 minutes from the A.C machine.I am sure the person who went the unit must have done something so the condensed water flows back.Rightnow i donot know what to do, Whom to contact in samsung who is respinsible .
This A.c. makes me sleepless with nightmares.


KIndly guide me what next step i should take