[Resolved]  Samsung / Television — negligence of service for Samsung CTV

my samsung tv remote is not working

i purchased samsung television from sps electronics on november 2007, now my remote controller is not working properly. please come and rectify that problem as early as possible
my address

no-4,
thamarai street,
poonga nagar,
tiruvallur
tamilnadu
mobile no:[protected]

I'm very sad to say this.. still I'm waiting for a responsible person's call from samsung. In spite of repeated reminders through their customer care number they are not ready to solve the problem. I want to proceed legal actions against samsung. And here after I don't buy any samsung products. I am going to bring this in to press also. If you have any contacts pl help me..
-G.Gowtham
[protected]@gmail.com

I have purchased one television from Damdama Electronics, Hajo(Kamrup). After one week of purchase there is no picture coming .Though I have informed them but yet they are not responding at all.also they are saying that they are not responsible for the problem.
hope you will consider this positively
Thanks.

October 7, 2008

G.Gowtham
Sivasakthi Illam
3/22A, Periyar Road
Ramapuram
Chennai – 600 089

Head
Customer Service Centre
Samsung

Sir,

Sub: Negligence of breach of trust by Samsung Service
*****

It will be more apt to address myself as a victim of Samsung rather than a customer of Samsung. It all began with my purchase of Samsung CTV at Sakshe Electronics - T.Nagar - Chennai - Tamilnadu on 4th July 2008 (Bill enclosed). I was happy that time unknowing the bitter consequences of this purchase in which a Samsung CTV along with a manufacturing defect was delivered to me. Please look into the copy of my previous mail enclosed herewith for your reckoning.

I have been calling and mailing your service center repeatedly but in vain. All my patient efforts to make you people realize and resolve my request has failed miserably. I never expected such ruthless, reckless, negligence and breach of trust from Samsung service that too for all fault of yours by delivering me a CTV with a manufacturing defect. Loss of money, harassment, negligence and breach of trust by your service center has put me to severe stress and mental agony.

I no more hope or look forward for any positive gesture from your service center. In remembrance of this sour experience from Samsung Iam planning to organize a burial ceremony for the CTV you supplied me. Being a popular journalist myself, Iam inviting the entire news media to this event to be held at the Kannammapettai Burial Ground which is very famous in Chennai.

It would be grandeur if your Head-Customer Services who is not having a minimum courtesy to acknowledge my previous mail, could participate and grace this ceremony. Please inform me your convenient date and time, so as to make further arrangements.

Hope you will cooperate well atleast for this final ceremony of the ‘Late Samsung CTV’.

Thank you.

G.Gowtham


Encl: 1.Copy of my previous mail -sent on 17th September
Encl: 2.Chronological Events in order

Encl: 1.
//negligence of service for Samsung CTV
Sub: Complaint on negligence of service for Samsung CTV CS29Z57MV
Ref: Bill no.2244
*****
I have purchased Samsung CTV – CS29Z57MV from Samsung's exclusive showroom M/s.Sakshe Electronics, T.Nagar, Chennai on 04/07/08.

The same has been delivered to my place on 05/07/08. Delivery boys unpacked the TV, plugged in for checking on/off and said ok. But I could notice a spill on one of the sides of TV. When it was enquired, I was asked to contact service center.

The complaint has been booked immediately through your service center by me. The complaint Reg. No. is [protected].

One Mr.S.R.Murugesan attended the complaint within 2 days and he told us the backpanel of the TV cabinet has a manufacturing defect The assembling screw holes have been enlarged and this spare has to be replaced by the sales dealer. (Sakshe Electronics). He has promised me to bring in the new spare within a week.

The above said has happened before 10/07/08. After which in spite of numerous calls and reminders my complaint has not been solved till date (18/09/08). Week after week excuses and silly reasons have been told to me for not solving this complaint.

I have lost my patience with this problem. Pl help me to do care to provide needed remedy immediately.

-Regards, G.Gowtham, [protected]@gmail.com//

Encl: 2.
//Name of the dealer: M/s. Sakshe Electronics
Address: Samsung Plaza, 84, G.N.Chetty Road, T.Nagar, Chennai – 600 017
Model of the TV: Samsung CTV CS29Z57MV
Bill no: 22440

Chronological Events in order

1. Purchased the TV: 4th July 08

2. Delivery to my residence: 5th July 08

3. Noticed a spill on one side of the TV: 5th July 08

4. Informed Service Centre and booked a complaint as per the instruction given by the delivery staff: 7th July 08


5. Engineer Mr.Murugesan attended the complaint & promised me to replace with a new one

6. The above has happened before: 10th July 08

7. Service center executives telling excuses: till 17th September 08 week after week & the problem has not been solved

8. Again complained through internet: 18th September 08

9. Spoken to Chennai customer care: 18th September 08, executive Ms.Vanitha & she said that their Head will speak to me

10. None of them had called: till 29th September 08

11. Once again complained about this to: 30th September 08 customer care executive Ms.Hepsiba

12. She said that they will exchange/replace: 30th September 08 the TV and their Head will speak to me

13. Nobody had spoken and the problem : 4th October 08 is not solved till date

14. Again called and enquired to customer care (to MR.Rajesh) and getting excuese once again.//

Dear Sirs',

Please don't any innocent buyer's under these pressures. We are buying the products from you to derive the benefits and enjoy the free times and not to feel distress and take troubles.

Please help this person Mr.Gowtham to have joyfull time atleast now.

Thanking you,

Albert Karunakaran L.

Dear Sirs',

Please don't put any innocent buyer's under these pressures. We are buying the products from you to derive the benefits and enjoy the free times and not to feel distress and take troubles.

Please help this person Mr.Gowtham to have joyfull time atleast now.

Thanking you,

Albert Karunakaran L.

Sir,

Sub:- Pathetic after Sales Service by SAMSUNG

I logged in complaint for my TV through the Customer care number on 25th October 2008 vide reference number [protected] and was assured that engineer will fix up within 24 hours but next two days being Sunday & Diwali holiday engineer will come only on Tuesday. Today is 31st October and is 8pm no engineer has turned up till now inspite of me calling up their service center number's 26181306 / 26181320 lots of time in the past days and speaking to several people (one being Raj Shekhar) and always they say that engineer will be reaching my place after one hour. Because of the false commitments my wife lost her two days pay.
This is an excellent example of negligence of SAMSUNG in giving after sales service. As a customer I have lost faith in SAMSUNG. Making false commitments & not able to close complaint even after 6 days speaks about After Sales service.
I would say never go for products of such a company.
Dissatisfied customer,
Deepak Sharma
[protected].

Samsung TV — poor service & no responce

I HAVE PURCHASE THE TV ON24/11/2008 FROM GUPTA ELECTRONICS EAST ROHTASH NAGAR SHAHDARA DELHI 32. IT HAS COLOURS PROBLEM AND SOUND PROBLEM. I MADE A COMPLANTS ON 7/12/2008. NO [protected]. MY TV SENDS TO SERVICE STATION ON 12/12/2008. IT’S COME BACK ON 20/12/2008. BUT PROBLEM IS STILL EXIST. ON COMPLANT ONCE AGAIN TV PICKED UP BY SERVICE CENTRE ON 22/12/2008. I AM VERY UPSET BY ALL THIS PROCESS.

Till date I have no response. Service center persons tolled me that there is no time limit it takes more then one months. I can not accept this type of service from Samsung. I mail many times and call customer care and service center many times but all in vain. I have no option to complaints in consumer court.

Pradeep kumar
[protected]
K-14/3 s no 16
West ghonda
Delhi 53

Our Samsung Television have some problem. So pls send ur service executives to service our t.v. Pls do action immediately.

dear all
I also a victim of the Samsung product just as like problem faced by G.Gowtham, [protected]@gmail.com (Same to same nothing change).
after one month of purches of SAMSANG TV from E-Zone chennai, I noticed problem in TV, No picture form the TV and Sound is coming from back side of TV When I switch on the TV. I registrated a complian in chennai customer care ref no. [protected] on 21/03/2009. At initial customer care people told they will send service engineer with in 24 hrs, but after my numerous calls to customer care, I successed to bring the service enginer to attend the problem after I weak. I though It will be completed to day. then started one more problem the service engineer had repleced some parts in PCB board and tried to rectify the problem, but his 2 hrs job gone waste and he told some problem with one of the part in the PCB and he took that PCB with him and told he will fix the problem and com back on next day. but till know no one called me and informed about the status of the problem.
But customer care people every time asking and verify the address and phone number detail which will remain fixed when repeatedly call to them, but they are not doing any thing to the customer.

Finally what Iam saying the Samsung will produce the substandard products to the customer and importantly they make customer fools.

So My aim to see no one should become victim for any samsung products. I am going to start this by spreading this matter.

Pls though you are suffer of samsung products are not spread this compliants (customer reviews) to every one and make them to enjoy their lesure time with other company products (like sony etc).

Never Look for money, but look fro pleasure and peace when you are buying any product.

With regards
K.Ravi

Say no to Samsang in your life and stay happy through out your life

What happned finnaly with samsung people
My slogan is

Say no to Samsang in your life and stay happy through out your life
Say no to Samsang in your life and stay happy through out your life
Say no to Samsang in your life and stay happy through out your life
Say no to Samsang in your life and stay happy through out your life

join this and spread this

Samsung — failure to provide service

Sir,
I bought a Samsung refrigerator, RT25 on last december 2008 which is still under the warrenty period.. But now its not working at all.. i tried to contact the local Samsung service provider & whenever i make calls nobody picks up the phone on the other end.. i did contact with the customer care too after which they just lodged a complain bearing no [protected] and told the problem will b rectified within a day but was never done.. now it has been more then a week.. Please help me what can i do..
My no is [protected]..

Gurupada..

Present using SAMSUMG TV Hitron Model. I connected Myway cable Connection. Last 5 days not working sound. Pl. rectify immediately.

I have purchased one television from Patel Sales, Bopal ( Ahmedabad). After 2 Months of purchase there is no picture coming .Though I have informed them( Patel Sales, Bopal ) four and five time but yet they are not responding at all.also they are saying we will come and See but no body is come at my Home. i am stiil waiting them but they are not come plz give me right answer other wise, i can big complain by "Grahak Surakha" so plz do something for me The Television is purchased by name of Mr. Akash Ramesh bhai Gohel, and co. name is Samsung Altra slim flat TV 21inch Sr. No. AA68/04012B
hope you will consider this positively

Bipin Ramesh bhai Gohel
My E-mail id is [protected]@gmail.com

Thanks.

Yes, Even I had faced with the problem with samsung CTV within 1-year of purchase, and poor service response from the samsung.

Dear Team,

i have bought a samsung 21" during 2008 August and till now i had so many times called the customer care people for the repair, at least four to five times i've called them for the same problem vs abnormal color on the screen, the service they provide fulfills for one month the next month same problem arises, the same service was provided again and agian problem still exists. Now again the same problem is exiting for last 3 weeks. I was fed up to call the service again, can the samsung service could help the customer by solving the issue?

S.Radha
4/262, Venkatesapuram, Kottivakkam, Chennai-600 041
Ph:[protected]

Samsung TV — Negligence of service of my TV

I had purchased a Samsung TV for my old mother from Sundaram Electronics Nagercoil, Kaniyakumari district, Tamilnadu at about three years back. Now the Video is not functioning in the TV. My mother had contacted the authorised Samsung service centre in Nagerecoil situated in Eagle Gate compound. But all my mothers attempt was in vein.

Later I brought the TV and registerd (Reg. No [protected]) in Thiruvananthapuram. I contacted[protected] for the service. I had revealed their attention frequently.
They were agreeing whenever I called them for their service. But astonish to say, when I called them today morning, they say that the registration no. was cancelled due to the contact missing.

As a custamer, my view about SAMSUNG has been shaded with black, considering the after sale service. Please note that we are the people not in the sector o[censored]se and thorugh away line. Any how, the negligence of after sale service is not suitable as for as a company like SAMSUNG is concerned.

Samsung — negligence in service

i have purchased a Samsung mobile on 06.08.2010 from the date of purchase their was problem in it so i visited twice to the samsung service station which is situated at Lashkar bazar, Hanamkonda and few weeks the service manager said that their is huge problem in the handset and he also said that he will return back my money and given a work order on 05.10.2010. Still now i have not received my money moreover the shop is closed from past 10 days
So please help me in getting my money back