Samsung — Terrible Service

Address:

Haryana

On 12th July, I filed a complaint/service request with the Samsung helpline that my fridge was not working. The next day a technician came to examine the Fridge and said that the PCB had blown because of voltage fluctuation. He said he will requisition a PCB from the company and in 2-3 days fix the fridge. On 16th I got a call from the service centre that the PCB had arrived but was the wrong one and that I need to wait for another 1-2 days. On 17th I called the helpline to inquire and was told that my complaint has been forwarded to 'seniors' and that all will be well in a day or two. On 19th or 20th I once again called and this time spoke harshly. I was once again assured of prompt service. The next day I wrote an email to the CEO laying out the entire case. On 21st I got a call from an executive from the CEO office assuring me that the next day my fridge would be fixed. But today on 24th there is still no sign of Samsung repairmen fixing my fridge. It seems the CEO of samsung is as powerless as the current PM of India and no one in his company listens to him much less follow his orders. If this is the kind of service a reputed (wrongly, it would appear) company like samsung deals with customers, then it speaks volumes for the service and customer oriented culture that these companies keep talking about. I had a similiar experience with Whirlpool earlier and swore never to buy their products ever again. Perhaps I will now make a similar vow on Samsung products.