Samsung Tv (29') And Fridge (315 L) — noc and papers of the items not recd

i had purchased a tv and fridge from jaiswal electronics (mhow-indore-MP) in july 2007.
the installments had finished by apr 2008.
the bajaj finance company had lost one of the cheques by their mistake and asked me for money.
i had submitted the money by hand to the agent(ram rathore) on 13 may 2008.
that was the end of all payments to the fiance company.
till date i have not received any noc and my original papers including bills of the items
when i ring up on the numbers given pon the receipt i get matchine answering that thesre nos dont exist.
please help.

thanking you

maj anil kumar sharma