Samsung — TV Panel Issue

Address:

Vellore, Tamil Nadu

Hi,

I have bought Samsung TV (Model No:UA40F5000ARXZN) series in LuLu Hyper Market (Abu Dhabi) which covers international warranty. But now facing some issues with TV and when checked with Samsung Technician he reported there’s issue with panel and the panel needs to be changed but can be changed only by paying(75% Of Buying cost) extra amount even we have provided all the bills and details which we have received at the time of purchase.

When we checked in LuLu Hyper Market at the time of buying the TV, the dealer informed that the TV comes under international warranty and the invoice Bill itself covers as international warranty, but Samsung India is not considering that as international warranty and asking to pay extra amount. Now i am in India and it’s not possible to get in touch with LuLu-Hyper Market dealer for more details on this.

And also I got a lot of conflict information from Samsung customer care team, so that I asked him to send a mail whatever they said but they refuse it and give a silly reason like not possible, rule will be keep on changing so that we can’t send a mail for this issue.
I don’t understand the rule made by Samsung or customer care.

However, there is no such warranty certificate available not it is mentioned anywhere in internet.

There are number of peoples are suffering due to this (complaints are logged under this site for the same issue) and peoples are losing interest in buying Samsung electronic products request your assistance.

Can you please help us out how to solve the issue even though the product is still comes under the warranty?

Details of given bellow,

Model No : UA40F5000ARXZN
Serial No : ZXX83MMD301268V
Complaint No : [protected]
Bill No : 37/483821
Respite No : 264184
Shop Name : LuLu Hyper Market, Abu Dhabi

Regards,
Murali D
[protected]@gmail.com