[Resolved] Samsung Washing Machine — No Service,Arrogant Staff | |
I had purchased a Samsung Washing Machine in Sept 2007.On the 24th June 2009, it stopped working I made a complaint with the Official Samsung call centre. A technician was sent that very day to service it. He opened the machine, supposedly checked it and said it would now work fine. An hour after he left my residence the SAME PROBLEM came up. So obviously he had done NOTHING about my complaint. On 26th I made a complaint again. I was told the technician would visit my residence and NOBODY turned up.On 27th I made a complaint still again...the 3rd time, this time I was informed that the defect part of my machine which needed to be replaced would take 6 days to arrive in Mumbai...so what am I supposed to do waiting for nearly 10-12 days for my almost brand new Samsung Washing Machine to be repaired? I have a small child besides other family members who depend on the Samsung Washing Machine. I can understand a big company like Samsung taking 2-3 days to attend to a complaint but expecting the customer to wait for 10-12 days is ridiculous. Besides the attitude of the staff – I was arrogantly told that I have no option but to wait, and if I pleased I could go ahead and write complaints in the newspapers etc….we don’t care. The Audacity of them!!And the call centre passing the buck onto the service centre and the service centre just throwing their hands up .Besides I would like to know from SAMSUNG, how does a 1 ½ year old machine get spoilt in such a short time? This episode has convinced me never to buy a SAMSUNG product again and I would implore the consumers out there to becareful before you purchase a Samsung product coz you never know when they are going to give you a hard time for your hard earned money spent on their third rate products. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Very poor Service
We had purchased Samsung Washing machined in Sept 2007 and recently it started giving problem
Timer does not function properly . This is too much, such a expensive machine starts giving problem in
less than 2 years time. We had earlier used Whirlpool machine and it worked for almsot 12 /15 years without any problem
And on contacting Samsung toll free number for last 2 days, finally they
gave us contact number of their Mumbai authorised service centre but their service man insisted to give
xerox of the bill than only they can change the part. and are very arrogant in their attitude.
The Service centre should tell us that xerox copy of bill is required if any part needs to be changed
since we can not keep zerox machine in the house and more over zerox shop may not be
next door to yuor house.
I stronlgy like to suggest to our fellow citizens to refrain from buying Samsung any of the product.
We had purchased Samsung Washing machined in Sept 2007 and recently it started giving problem
Timer does not function properly . This is too much, such a expensive machine starts giving problem in
less than 2 years time. We had earlier used Whirlpool machine and it worked for almsot 12 /15 years without any problem
And on contacting Samsung toll free number for last 2 days, finally they
gave us contact number of their Mumbai authorised service centre but their service man insisted to give
xerox of the bill than only they can change the part. and are very arrogant in their attitude.
The Service centre should tell us that xerox copy of bill is required if any part needs to be changed
since we can not keep zerox machine in the house and more over zerox shop may not be
next door to yuor house.
I stronlgy like to suggest to our fellow citizens to refrain from buying Samsung any of the product.
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We had purchased Samsung Washing machined in Sept 2007 and recently it started giving problem
Timer does not function properly . This is too much, such a expensive machine starts giving problem in
less than 2 years time. We had earlier used Whirlpool machine and it worked for almsot 12 /15 years without any problem
And on contacting Samsung toll free number for last 2 days, finally they
gave us contact number of their Mumbai authorised service centre but their service man insisted to give
xerox of the bill than only they can change the part. and are very arrogant in their attitude.
The Service centre should tell us that xerox copy of bill is required if any part needs to be changed
since we can not keep zerox machine in the house and more over zerox shop may not be
next door to yuor house.
I stronlgy like to suggest to our fellow citizens to refrain from buying Samsung any of the product.