[Resolved]  Samsung Washing Machine — clothes getting torn within few washes

I purchased SAMSUNG fully automatic washing machine Model WA82VSL on 08/08/2009 from Vasanth & Co.,Tuticorin. In our second wash 2 cothes were torn & we complained to the seller over phone & he sent authorised Samsung service people to verify the complain. Two times their technicians came & the second technicians way of talking was in such a manner that we didnt know to use the washing machine, whereas we have been using fully automatic IFB w/m since last 15/16yrs with no problems. Further this tech wanted us to blindly sign their customer service form wherein he mentioned "complain rectified" which we refused. We told him let us write our remarks & then would sign & shall give it to you only after taking a xerox copy of the same. He called his authorised service center & informed the same & on their advise he did'nt take any signature & took the form & went off. Our customer Id # was [protected].
Then the Showroom people changed the machine wherein our customer Id # also changed to [protected] dt:22/08/09.
Till date I have the same problem & many many clothes have been torn, on complaining each time someone calls up over phone & then say we would talk to our Delhi office & get back to you but then they dont call us back till we make another complain.
The problem with this model machine is that the cloth gets week after each wash, we can see this ( i dont know the right word to say) being collected in the filter ( which we have to clean after each wash) alongwith dirt. The service people call the whole thing as dust / dirt. Whereas, its dirt + cloth getting weaned ( if this is the right word). They are not ready to accept this & netheir they are able to convience us. They just blindly say that its the dust/dirt.
I am really sick with this machine & moreover now the word SAMSUNG when i hear makes me annoyed.
I dont know why our Indian laws are so week for allowing these foreign company to play with its consumers. If the same was in USA, these guys would behave well.
Hope, this complain reaches to the ears of some responsible person of SAMSUNG.