[Resolved] Samsung / Washing Machine — Service issue and quality | |
I purchased a samsung Fully automatic machine in december 2007 model no : WA85TPLEC/XTL, but within two yrs I encounterd a problem , when I switched on the machine , it is not running or working rather only sound was comming, then i made a complaint to the company , the executive came and he gave me a shock that motor has gone and I need to change it, My doubt is whether the life of a motor in samsung washing machine is only for two yrs????, because I have a Whirlpool washing machine in my mother's house which is running without any problem for ten yrs, and they have not changed a single spare part till now except they have serviced thrice or twice . Why it has happened so, What is the life span of a motor in a washing machine, why there is diff between other company and your's, Pls clarify.What precautionory step I have to take inorder to avoid this Though if motor has gone , i asked the executive to change it , he visited on 11/03/2010, but till now I did not get any revert Regarding this .what is status , Why the sevice is so poor.I have mailed two times to the customer care , thrice i called customer service people for the status but everyone are giving commitment oraly and nothing is happening.Pls register my complaint. Regards Karthikeyan.V Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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Samsung — sound of motor
Dear Sir,I, Md Afaque Ullah Ansari, living in Varanasi. Before 10 days, I have lodged a complaint (Complaint no- [protected]) for not cooling the refrigerator (model no- RT25 dated 01.01.2007). The service centre responded and repair my refrigerator and deliver it on 18.11.2010. They collect my refrigerator on 14.11.2010 from my house by their trollyman, who was totally careless, and dent my refrigerator on lower door. Today I have heared some sound from refrigerator.
Kindly lodge a complaint from my and send your engineer for smooth functioning of my refrigerator.
With regards
Md Afaque Ullah Ansari
Opp Madarsa Quadaria
Aadarsh Bal Vidyala Gali
South Kakarmatta
Varanasi
M No- [protected]