[Resolved]  Samsung Washing Machine Model - 80hag / Xtl - Silver — Repeated failure of electronic circuit and no prompt action from customer care

Dear Sir,

Samsung is a brand name in domestic electronic/ electrical appliances on which one can be assured for its quality product . However, in my case the scene is quite different. Please refer to my present complaint no-[protected] dated 18 Mar 09. The said washing machine is not working since 18 March 09 for which complaint was lodged as above. On repeated follow up with service provider at chennai (toll free no.) and M/s Arcee electronics (Panvel branch- from where the product was purchased) the machine is still un-repaired and non- functional. The service engineer had recently visited my place for assessment of the defect but could not rectify the defect till date view non-avialability of the spares (PCB).

It is pertinenet to mention that the machine was purchased vide Arcee electronics (Panvel) invoice no. 14518 dated 29/4/07. The similar defect had occured twice between the date of purchase & till date. Similar defect was reported vide Compaint no.-[protected] dated 23/1/08 which got repaired after a long period.

Conclusion:- By viewing the above; it can be concluded that the machine has manufacturing defect from the date of production. Therefore I request the concerened Samsung authority to kindly replace the machine with new serviceable washing machine on morale ground.

Today washing machine is basic need of our life due paucity of time and work culture, but if one starts having frequent and similar defect in domestic appliances as mine; it is quite troublesome to carry on with day to day routine of our life.Non-compiance of service call in time is a bad for customer and seller.

But I fully belive that yours being the brand and reputed company in the world market, you will certainly take necessary action at the earliest to avoid additional in-convinience to me/ us.

Requests:-

1) Either change the washing machine with new serviceable one; viewing the above history of the machine at the earliest. or

2) Repair it at the earliest with extended guarntee period to avoid further inconvinience to us. A quality service is an additional bonus to both customer and seller. It will endure our long relationship with strong faith in your product in future (for me and other customers in the market).

Looking forward for your favourablbe and genuine action at your end.

Sincerely yours

Krishna Kumar Singh
Cell- [protected] / [protected] / [protected]
New Panvel(West)
New Mumbai-410 206