[Resolved]  Samsung / Washing Machine — Water leaking from the bottom

Address:

Visakhapatnam, Andhra Pradesh

I purchased Samsung washing machine model WM 82VSLEC fully automatic on 12th Oct 2010 from Tirumala Music Centre vide bill no VZ/1011/CR-2724. Only on the third day ,installation took place. The next day we used the machine and to our surprise Water is leaking from bottom of the machine.Immediately, I called up the person who has installed the machine.After repeated follow up and after two days, he visited and confirmed that the machine has a problem,it happens one in thousand and needs to replaced.He promised to take up the issue from his side by escalating complaint with service center.Everyday we are taking to their call center and nothing moved.Finally the engineer visited on 27/10/2010 only to get confirmation of the defect and reported the same to service center.Again I contacted on 28th and 29th and till date no one has come to replace the machine.I even informed them to close the issue latest by evening or else shall have to face the consumer complaint. They promised and nothing moved.The machine is in a corner and not in use.
I request refund of money and damages as the purpose is not served.