Samsung — Wifi connection not working

 
2 Reviews
Mumbai Suburban District, Maharashtra, India
 Asha Murali
I bought a Samsung Laptop model NP 300V5A-S0CIN, on 11th August 2012 from Reliance Digital shop at Vashi, Navi Mumbai. Since the time of my purchase, I have been facing a number of problems and have not able to use it properly. The company has sold a defective product and is hiding behind its call centre. If you call up the call centre the typical answer is somebody from the technical team will call up. There is no commitment as to when this technical team will call up. After continuous such followup the problem was partly addressed. I am facing further problems and the technical support person who visited us has informed us the mother board needs to be replaced. As I understand this is the most important component of the laptop. The quality of the product is very poor if a major part like this needs to be replaced within three months of purchase. I have written emails which go unanswered. Reliance Digital which sold me this product has completely disowned itself of any responsibility.
What the company in essence is saying that buyer beware.
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Comments

Dear Ma'am,

We hear you & regret any inconvenience you faced due to our services/products.
We request you to share your contact details with us at - http://www.facebook.com/reliancedigital/app_[protected] so that we can get in touch with you and resolve it to your satisfaction

Warm Regards,
Reliance Digital

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    Samsung - Wifi connection not working