[Resolved] Samsung Window Ac — NO COOLING | |||
Dear Sir My samsung BP no is [protected]. I made a complain on[protected] of NO COOLING of my AC at 915hrs with a presumption that they will attend my complain early. I got a call from service centre at 5 O' clock in the evening that one engineer will visit on[protected]. When I asked why on 08th, why not on 07th, then the guy agreed to come on 07th June'2010. Service engineer visited my house on 07th at 10AM and he told that he would send an agency supervisor for repair on 08th June. Actually the problem was for gas leakage. And it was a repat probelm. In March 2010, this problem had occured twice. Nobody turned up on 8th June2010. Then once again called Samsung customer care in early hour of the day and the customer care representative assured that he would esclate the problem to his higher superior and same would be rectified within 24hrs. Again 24hrs past but not call. Finall I got a call around 13Hrs on[protected] from their Service agenacy called Alfa Refrigerator and he said that he would come on[protected] and without listening anything he cut the phone. Again nobody turned up on 10th June. I do not know for many days this will run and I have to chase. Secondly whenever you call the Alfa Refrigerator, that guy is not all lifting the phone. I know this is a repeat work for them for which they will not get payment and henec they are not bothered to respond. I do not have any choice. I have paid around Rs.1700 for gas filling when this problem occured first time. Now if I go outside, I have to once again spend same amount. Request you to please help if you can. Regards B.K.Dwivedi, Mob +91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Samsung/window air conditioner — no-bothers
I have purchase samsung window air condition on 21/03/2010 from electro mart stores pvt. ltd. sector-18, noida (U.P.) Gautam Bush Nagar.from last two days our ac was not colling properly. please look into this matter urgently.I am working in press trust of india,parliament street.
Jogender Singh Rawat
I-104,sector 22, noida(u.p.)
phone no.- [protected]
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After 15 days, the machine started giving less cooling. On[protected], I informed the call center and obtained the complaint No [protected]. Two days later, two mechanic came and checked the a/c and said there is a gas leakage from the compressor and need to fill the gas .On[protected], two persons from BOSCOS SERVICE center came and took the unit with them. Fifteen days later, they brought a very old a/c, which was in a bad condition and the model no and chasis number were different, which was not accepted. They took the a/c back with them.
Again with several complaints/reminders, on[protected] they brought the original a/c back and said we have filled gas in compressor and done the servicing also. They charged Rs.1500/- Receipt Book no 184/9173 and we paid it. For one month period the a/c worked smoothly. Then due to change of season, we wrapped the machine with plastic cover.
On 2nd April 2010, we started the a/c and it was running smoothly for five days. On[protected], due to less cooling, I had given a complaint to your call center. As there was no response, on[protected] I again lodged a complaint. On[protected] one service center person came and checked then said that there is gas leakage and need to fill gas from our service center. I asked him whether every year we need to fill gas in compressor. I also said that there are a number of a/c fitted in our surrounding houses which are of L.G, VOLTAS Make and they do not have any such problem. Why it is that only our A/c is giving frequent trouble. The next day I informed this to call center. Again on 16 04 2010 informed to call center. The next day one MR VINOD from Samsung asked me the details. On[protected] and[protected] also informed to call center and he promised me within two days to solve the entire problem. All the times they are giving the assurance. But till now no response and the unit is not giving cooling.
Sir, really I am getting mentally disturbed in the summer period due to poor response from your call center and the service center.