Samsung Window Ac — No service & response last 15 days | |||
We are highly dissatisfied with the Samsung Window AC, product as well as their service. We have purchased the same 4 years back. It was all fine for the first year. After that it required gas filling at every season. This year too service year replaced the gas & charged heavily for that. But AC worked only for a week and stopped working, Service engineer came after a long one week wait and multiple telephonic complaints. He said that compressor of AC need to be replaced and as it is under warranty it will be done free of cost. And now since last 15 days of daily telephonic complaints, nobody came nor giving answers to our phone calls. Our complaint no. is [protected]. Was this information helpful? | |||
 3 Comments | |||
Comments
Samsung Window AC — quality of component used by company
I am fed up o[censored]sing all samsung products and specially my 1.5 t window AC, I am getting it repair after every 3 months and every time i am paying more than Rs. 1000 for repairing. Last time i got my compressor changed they replaced it for free as its been only 2.5 years that i have purchased the AC. and now today the gas is leaked. I am not paying those theifs again ill rather change my AC. and i recommend all not to buy samsung products.Samsung AC — NO POSITIVE REPLY
Sir,I had purchased window Ac from Sargam Electronics, Patel Nagar, New Delhi, I had given complaint for serivcing and engineers visited my residence and attended the complaint. After one and half months the Ac stopped cooling. I was surprised and called the engineers again and they said that the condenser has to be changed and the gas has tobe filled. I was surprised because within one year the how can gas be finished and the engineers said that the model which I purchased had lost of complaints and some of them were given refund/replaced. When I insisted for replacement they started to negotiate for repair. They are now demanding Rs.4500/ for repair. The fault lies with the company and the supplier because they supplied the condemmed model. I had written several letters. If My AC is not repaired/exchanged there is no alternative but to approach the consumer court for damage.My address is H-292, Kali bari marg, new delhi-110001
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Samsung Window AC — No action taken for complaint booked 3 days before
Our window AC is not working from 05.05.08 . We have registered a complaint with SAMSUNG customer service with BP no [protected] dt 06/05/08 but no action has been taken to correct the problem.