Samsung — Worst Customer Care Service from Samsung

Address:

Bangalore, Karnataka

This is regarding the follow up from Customer Care addressing the issues regarding my handset. Every time I call them up, they are not responding with any solutions rather they hang up saying they will arrange a call back within 30 minutes or 1 hour. If I ask them to connect me to the concerned person or higher management then also they will not do it. No courtesy on their part that customer is calling you guys again and again and no one is even bothered to take care of his queries. I must say that it is a complete pathetic customer follow up process the company is following.

There is a supervisor named Amardeep Kumar to whom I spoke once and he asked me to reach the nearest service center and he even asked me to provide JOBSHEET and ensured that if I call up service center then they will connect me to him. I called up for almost 7-8 times to customer care center mentioning AMARDEEP KUMAR's name but they didn't connect me to him. I even visited Samsung website and spoke to the support person on LIVECHAT and even mailed my concerns to executives directly from website through online form but NO RESPONSE.

Now also I am in touch with another supervisor named KALYAN who is even not responding properly.

Service is extremely poor and you are taking customers for granted. I don't know how people will rate your services but as per me you don't even deserve a ZERO out of 10. I am completely pissed off calling you guys and getting no proper response even once. Its really getting on my nerves.