[Resolved]  Sathya Agencies — False commitment to sell the product

Address:

Chennai, Tamil Nadu

I am vikram from chennai madipakkam, we bought panasonic split ac & we paid for it, the panosonic service person informed as they can't install the product, because we have no provision, we return the product and they advice us to buy the voltas window ac. They promised to deliver the same by next day, we waited till evening but no response and then i called they informed that the voltas company is not good we can provide u 2star1.5ton hitachi kaze ac for the cost of 26000/- i asked the sales person, it seems costly for me to buy the product. I ask them to return the cash. Without any proper bill they delivered the product and they said they will install the product by night 8 pm. Again they fail to install, next day afternoon the hitachi person came and install the product.
I went to pay the rest of the amount, i cross checked the cost in the market i got the quote of Rs.24500/- with delivery free with the stabilizer.
I ask them to give some discount for the product which i bought, they said we will get back to you by tomorrow. No one called me for the amount.
The billing date was 24-05-12. Suddenly they called me on[protected] and told me to pay the balance amount, i asked the person why you people not turned a week. They said we have poor follow up team, so they fail to intimate the same.

They don't mind what the market price and the the MRP.

For Reference cross check this link http://hitachi-hli.com/kazeWindow.html

The Product We purchased

RAW218KSD WINDOW AC - 1.5TR CLASS

1.The market Price is 24500/- + Free Delivery + Stablizer = 25500/-
2.The Company Price is 25410/-
3.Sathya agencies Price is 26000/- + delivery charges + stablizer = 27200/-

The sales person said we are too costly compared to other vendors. After installing the product they are saying our rate is fixed we can't do any thing. So people are advised not to purchase products in sathya and they charge more than the MRP Price.

Hope that there will be some serious action taken in this regard.

Regards
Vikram
Madipakkam, Chennai
[protected]