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[Resolved]  SBI Bank — Unauthorized Transaction

On Dec.5 ,09 I recd sms from TA SBI CARD thar "Transaction of $441.37 made on SBI Credit Card XXX2060 at money bookers Ltd. on 5 Dec. 09. Immidiate I call the customer Care and inform that I have not done any transaction and mail amd fax also for this un authorise transaction. On instruction from customer care I filled Disput Form & mail and faxed them.

Again I recd sms From Lm SBI CARD "Your Estatement Dt 16-dec-09 has been sent on your e-mail id [protected]@yamil.com Total amount due of Rs. 29467.03 or Min amt of Rs. 1471.36 is payable by 05-jan-10."

From beginning I am receiving my e-statement of my Email id that is [protected]@rediffmail.com, how SBI people change my mail id and sent statement to others. Till to date I have not received the hard copy or e-satement on my mail ID of credit card statement for the month of Dec 09 .

I recept transaction details from customer care where I surprise to found 4 un authouruse transaction is done on my card by pay pal and moneybookers ltd.and immidiate sent a Dispute form by mail and fax.

I received one call from customer care and recd letter from Sbi that all transaction is done by me only and done all security and dob and liable to pay But I fully deny the transaction..

When on dec 5 I reject the transaction how sbi debit that transaction on 7-dec-09 they can definetely reject.

Kindly help me out and send your suggetion.

Thanks,

Abizar Kothari
[protected]
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Complaint marked as Resolved Aug 14, 2020
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    Customer satisfaction rating
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    Complaints
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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