[Resolved]  Sbi Card Privilege Circle Programme — SBI Privilege Circle Programme

Address:

North 24 Parganas, West Bengal

I am Sanjay K Tripathi, working in a Govt Insurance Company, I am the customer of SBI Card since long time, recently I upted SBI Privilege Circle Programme in which they have informed that as a Privileged Customer, I have been selected for this special Gift/Programe. They also informed that there is no need to do any payment unless you are fully satisfied about this programme. But, at the time of next statement, they have charged more than Rs.6000/- . In this process I received a pack from SBI, in that

Privilege Circle prog details,
1. Holiday Voucher for 3days & 2nt's to any of the 40 locations.
2. Airline Ticket one way for 1 person
3. Joining Gift - a watch worth Rs 3090
4. Bonus Reward pts of 500


1. One Polo Watch ( As per them, this is worth more than Rs. 4
thousand, in market the price is only Rs.400) It was a fake. i'm not happy or satisfied with it.

2. Free Air Ticket(One way) in their selected destinations which do not meet our requirement. We will have to give three Option, in which they will decide on my destination/date of journey. so many constraints are there to fly, which customer cannot meet.

a) As per my wish I cannot decide, Heritage will decide my travel destination with date of journey.

b) I have to pay Govt/ Air line Tax? Which they have not not told me about the taxes and surcharges that would be born by me.

3. Holiday for privileged custmers, again this is their selected destination. Not anytime, but during off-season.

a) I have to pay Rs.250 handling Charges( Earlier not informed)

b) All the charges/taxes of Hotel is to be borne by me. This is also not informed at the time of offer.

b) Holiday trip is to be decided by the SBI Cards Agent, plat5 consultancy.

I have already submitted my complaint to SBI Card through E-mail.

I want some action to be taken by SBI as their agents are cheating their SBI Cards Customers,
I am fully dissatisfied/unhappy with the service or this offer as it is totally misleading, else i'll surrender their Card and move to the consumer court.

Sanjay K Tripathi
Email ID: [protected]@gmail.com