[Resolved] SBI Cards — Holiday Packages | |
I hold a SBI Credit Card for more than 10 years About 4 months back I got a call from them informing me that as a valuable customer for so many years they offer a Holiday Package of three days and Two nights and a Fly High! offer free. I was informed that an amount of Rs.6067/ will be charged to my card account,I agreed forthe same. They have an understanidng with Heritage India. After deducting the amount they ent a brochure informing me to choose the destination (only in south India) I chose three different places viz., Goa, OOty and Kerala. Of this they sent they sent me a mail asking me to to confirm Air ticket to Coimbatore by Spicejet and directed me that I should pay the airport Charges of Rs.1829/- whereas the ticket itself is Rs.1830/- So the offer (Free Ticket) is for Re.1/- only I refused to go for that and asked them to confirm the booking of Hotel. In the meanwhile I sent five mails to them asking them to confirm the hotel Atlast I got the confirmation that my hotel booking is done for 5th and 6th March 2010. Again here the cost of the hotel is Rs.4600/- only But they charged me Rs.6067/-. After lot of mails they are not giving me a facourable reply. As I have to arrange for my travel I booked train tickets on 4th and 7Th for return journey Are they right in charging me Rs.6067/- when they actually pay rs.4600/- Can I claim back the difference amount If so how? I fail to understand why SBI Cards enter into this kind of arangement with Heritage India. Is it only to cheat people. I retired from SBI recently. Can I take this matter to a consumer court for not allowing me to fully utilise the money that I sent. Kasinathan S Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
27%
Complaints
27854
Pending
0
Resolved
7386
2) Record their conversation on phone. Do record they denying and not teling you about the cancellation policy (if they don't tell you, you should not ask for it)
3) Give recordings to SBI Ombudsperson through e-mail (Remember dont give complaint to Customer Care head but only Ombudsperson). Check your state and pick Ombudsperson accordingly from the following weblink http://www.sbilife.co.in/sbilife/content/11_3781. A chart is available there.