[Resolved]  SBI Cards — Non credit of amount which is not credited in Merchant's A/c

Address:

Gujarat

I ( Ashish Muley ) tried to make the payment of property tax to VADODARA MAHANAGAR PALIKA ( Vadodara Mahanagar Seva Sadan ) on dated 15/06/2012 through my SBI credit card No. [protected] ( my census No. is[protected]. After the completion of the transaction, the payment was not received/credited in Merchant’s a/c and amount was outstanding, but the amount was charged in my credit card bill. Meanwhile I submit the dispute form on 21/06/2012 to [chargeback.[protected]@ge.com]; & also inform to [protected]@ge.com regarding this and request to credit Rs. 1982.00 in my account. Later on I made the direct payment through the cheque No. 214740 on dated 26/06/12 to Vadodara Mahanagar Seva Sadan. After continues follow-up they informed me to mail to Merchant’s email ID, which I also did. After that bank authorities informed me to provide the proof of the direct payment which I did to Vadodara Mahanagar Seva Sadan. I also provide the details for same to them on 12/10/2012. Now today ( Dt. 29/10/2012 ) bank authority inform me that there is a time frame within which they can investigate the dispute is 70 days, so they are unable to investigate further.
AS I ALREADY SUBMIT THE DISPUTE FORM ON 21/06/2012 AND ALSO PROVIDE THE DETAILS OF THE SAME AS AND WHEN REQUIRED. My request to consumer forum to guide and help me in this matter.
Details of the dispute are as under.
Card No. : [protected]
Merchant's Name : VADODARA MAHANAGAR SEVA SADAN VADODARA IN
Nature of Dispute : Amount not credit in Merchant’s A/c
Date of Debit : 15/06/2012
Amount of Debit : Rs. 1982.00

Thanks & regards,

Ashish Muley