[Resolved]  Sbi Platinum Credit Card — COURIER ELBEE NOT DELIVERING

Reference no: SB[protected]


Dear Sir,
This has reference to the Platinum SBI credit card, Ref No.[protected], dispatched thro' Elbee courier. The courier ELBEE refused to hand over the card to me on showing proof with the Ration card.

I have received your INLAND LETTER CARD which states that any one of the documents listed in the letter can be shown as proof for collection. But to my surprise when the delivery boy from ELBEE came to my residence he refused to accept the Ration Card as proof. Your letter was shown to him but in spite of that he refused saying his office has instructed him not to honour Ration Card. The courier cam e to my house at VASHI, Navi Mumbai to deliver. The boy gave me the number of one Mr. Narayan said till I ask SBI to instruct to e-mail saying that Ration card can be proof for handing over. I told him I have cards from Multi national banks received on the same proof. I even went to the extend of saying as a customer I am going to request SBI to change ELBEE as a courier. He never heeded to my request saying that unless he receives the e-mail it is going to be returned back. I have written my comments on the courier receipt chart as well.

Request your help to resolve this issue

Regards,

Balagopal .P