[Resolved]  SBI Railway Credit Card — Bank not reimbursing the excess money I paid my mistake

Address:

Karnataka

Dear Sir,

I have been holding SBI Railway credit card. In one of my online payment, I made 150000 Rs instead of 15000. I called to the bank and they said that they will give my money back if I write to them for getting back credit balance attaching my pan card details. For the past one month, I have made hundreds of calls but nothing concrete has been done. One manager talked with bit of responsibility but later realised that was an eyewash. I am planning to write to Banking regulatory authority regarding this as I know people working there and in RBI.

I am just wondering if the customer defaults credit card payment the banks charge 4 percent of interest with hundreds of taxes, but why they are not giving my money back. Should I also hire persons to recover my money like credit card recovery agents.

Kuhan