[Resolved] Sheikh Jamil Ahmad — Poor service, too much harassment, no proper information and also loss of my Baggage | |||
Dear Sir, Please note that I have booked my air ticket for round trip with Air India, Kolkata to Delhi on dated 29th Oct through Yatra.com, detail as below: My Name: Mukesh Agarwal Yatra Reference number is [protected] 1-From Kolkata to Delhi Flight no.AI 681 from NSCBI Airport, Airline PNR 5WFKOB Departure Time was 20:00 Tue 02 Nov 10 Arrival Time was 22:20 Tue 02Nov 10 at IGI Airport But flight was late up to 2hr30min.approx –Regarding this no announcement /proper information provide at the air port, finally this flight arrived at Delhi air port at 00:30 Wed 03 Nov10, after that luggage came on the belt after 2hr30min approx(at03:00approx) also there was no proper information at the Delhi Airport . 2-From Delhi to Kolkata Flight no. AI 112 from New Delhi IGI Airport Terminal 3, Airline PNR 5WDDQ4 Departure Time was 13:30 Mon 08 Nov 10 Arrival Time was 15:40 Mon 08Nov 10 at NSCBI Airport I reached at airport at time 11:30 but there was very crowd at all the boarding window at F and G, no any announcement/information at the air port, system was not working properly, I received my boarding pass at 15:30(Approx 4.0hr I was in queue), it was very pain full it is totally harassment by the Air India, nobody was listening, no information I was feeling that totally system was collapse. Finally flight takeoff at 17:15 approx from Delhi Airport and arrived at Kolkata at 19:25approx, after that I came at the required belt conveyor to receive my baggage but, I found that my Baggage was missing.TN Baggage Tag number is 98120077. It is totally negligence of the Air India, if they cannot run the airlines then must be ban. I fill up the PIR form at airport and lodge the complain at Air India office at the Kolkata Airport but I have not received my Baggage till that time and no satisfied answer by Air lines. Some more passengers also losses him Baggage with this flight. I do not understand that what I can do, so I am giving this complain to you, please don’t ignore and please help me and do something. Regard's Mukesh Agarwal [protected]@gmail.com [protected]/[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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Refund for tickets
Despite errors shown tickets were booked online, same ticket were booked through travel booking site, therefore booking done twice for the same persons travelling. Require refundCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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I never seen such a verse flight like Air India...I will never go in Air India in my life time..I was travelling alone with 6 months baby..Problem started from the chennai airport itself..They didnt provide ticket for my baby and asked me to get the ticket from mumbai.Finally i got the ticket in Mumbai..I had a baby stroller as i need to trave till US(Newark).During transit it is tough to hold the baby for moer than 3 hrs, so i had a baby stroller wth me.I cleary mentioned i need the stroller in all the transit.But i didnt get my strolleri n any transit.I need to carry him all along till US.After gtting down from the flight, in transit i asked so many people in the Airport but everyone said that i will get the stroller in US..Then what is the purpose of bringing the stroller.Previously i went in Jet Airways...It was very good, ther were no such problems.
Next coming to the behavior of Air Hostess...So damn verse.. I am carrying my baby and luggage.I asked them to help me in carrying the baby or luggage...They were not bothered about it..They were so rude..Their duty was to provide only food.Jet Airways were so helpfull, while entering the flight they helped me with the luggage till my seat..
I booked for a basinet seat for my baby..But they provided same seat no for both of them..It was abig problem and i was standing with the kid till the problem was rectified..Please be carefull while providing th seat numbers...
Please, Atleast from now on show some courtesty and help atleast the people who are travelling alone with the kid.