[Resolved]  Sheikh Jamil Ahmad — Refund of cancelled tickets

Address:

Mumbai Suburban, Maharashtra

Two tickets were booked by Air India from Mumbai to DXB and cancelled on 08.05.2013 through goibibo.com portal, Neither the portal nor Air India is willing to commit dates for refunds


Dear Sir

This is shocking not to say the least. Tickets were booked by your carrier and not by any other portal for transporting and hence payment was made to you. This shirking of responsibility is considered very seriously and please note the kind of terse response we get from you can be counter-productive for the airline company.

Once again we request you to kindly look into the matter and advise the status of payment immediately.



On Fri, May 31, 2013 at 2:43 PM, eCommerce <[protected]@airindia.in> wrote:

Dear Customer,
Since this booking is not through our website, we will not be able to assist you.
We request you to kindly get in touch with the office of issue for follow up.
Regards,
Ecommerce/ap



From: Balasubramaniam Iyer <[protected]@gmail.com>
To: hk ecomm <[protected]@airindia.in>
Date: 05/30/13 16:41
Subject: Fwd: REFUND Status Booking Ref:YNNP3A



Subject: Re: REFUND Status Booking Ref:YNNP3A

AI ticket no 098 [protected] and 951
----- Original Message -----
From: Balasubramaniam Iyer
To: Kumar
Sent: Thursday, May 30, 2013 3:32 PM
Subject: Fwd: REFUND Status Booking Ref:YNNP3A



[protected] Forwarded message[protected]
From: eCommerce <[protected]@airindia.in>
Date: Thu, May 30, 2013 at 3:03 PM
Subject: Re: REFUND Status Booking Ref:YNNP3A
To: Balasubramaniam Iyer <[protected]@gmail.com>


Dear Customer,

Kindly mail us your ticket number.

Regards,
E- commerce.KK



From: Balasubramaniam Iyer <[protected]@gmail.com>
To: [protected]@airindia.in
Cc: Kumar <[protected]@idbi.co.in>
Date: [protected]:52
Subject: REFUND Status Booking Ref:YNNP3A




Dear Sir/Madam

This is with regret that we note that our booking for the following passengers were cancelled on 8th May 2013 with the above mentioned reference, we have yet to receive the refund amount from the travel portal who claim that Air India has been holding the payment.

This is not in line with any good business practice for a major airline and immediately seek your intervention to release the same within 48 hours of this email. Failing which we will perforce resort to escalate the said issues not only with all forums we deem fit but also take our case to the media.
Passenger Name; Ramanathan Shivakumar
Sonali Shivakumar

Balasubramaniam R Iyer