[Resolved] ShopClues — Order not delivered even after payment | |||
Hi I want to do a complaint against shopclues.com via order no from whom I had ordered a product but haven't received any order as yet..They arent even refundingmy money and haven't replied to my last 3 mails for the ticket Number 179886, Please do the needful Regards Manmohan Kohli Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
SHOPCLUES IS RUN BY CHEATERS and THEY ARE FAKE COMPANY.
I have placed an order for Khaitan air cooler order no 2897450 dated 30 Mar 2013. After chasing them for last 15 days and I have sent almost 10 emails and made 20 calls to your customer care stating that I am unable to track my order with the given tracking no.They never bothered to listen to me. All of sudden they changed the status to delivered and inspite of informing that I have not received my order in my last complaint they have now changed the status to complete. They gave fake tracking no of DTDC. When I called the courier they denied having any such tracking no.This is very ridiculous that they never bothered to check and confirm the delivery with the customer and always given a negative response. I am very irritated that now I will file complaint against them in the consumer court and FIR in police station. They are simply cheaters and looted my money. SHOPCLUES are CHEATERS.
NEVER BUY ANYTHING FROM SHOPCLUES a big NO.
Ram Naresh
[protected]
I have placed an order for Khaitan air cooler order no 2897450 dated 30 Mar 2013. After chasing them for last 15 days and I have sent almost 10 emails and made 20 calls to your customer care stating that I am unable to track my order with the given tracking no.They never bothered to listen to me. All of sudden they changed the status to delivered and inspite of informing that I have not received my order in my last complaint they have now changed the status to complete. They gave fake tracking no of DTDC. When I called the courier they denied having any such tracking no.This is very ridiculous that they never bothered to check and confirm the delivery with the customer and always given a negative response. I am very irritated that now I will file complaint against them in the consumer court and FIR in police station. They are simply cheaters and looted my money. SHOPCLUES are CHEATERS.
NEVER BUY ANYTHING FROM SHOPCLUES a big NO.
Ram Naresh
[protected]
Dear ShopClues,
I hope you are having a good day. In order to run a successfull online retail store, you need to take care of customers and keep them happy. It is as important as setting up a website and the infrastructure. I believe that you'll resolve my problem and I'll praise the good service of ShopClues.
Please read the following very carefully.
I purchased Callmate's Canvas HD Flip Case on 10 April 1PM (product code- 346292). I got the shipment on 16 April.
The product have the following problems:
a> Manufacturing Defect: The case should be compatible with my mobile (Canvas HD), but it doesn't fit.
b> Damaged: The case is damaged.
c> Quality Issues: The product is of the worst quality and the front is not leather.
d> Significantly different from description:
As you can see, this item meets almost all terms and condition that needs to be met in order to return an item.
Hence, I hereby complain about the poor quality of the item and want to return the shipped product as soon as possible. I want my money to be transferred back to my SBI account.
Your customer service replies very late, please fast track my case. I have never seen this slow customer service.
ShopClues Support sent me an email on Apr 24 04:28 pm that they have "checked the product and packed the completed product". I don't care what you did. I just know that the product that arrived at my doorstep was fully defective and I WANT MY MONEY BACK. Please do not try to exchange the product, as I am shocked by the low-quality of the product.
Photos:
https://shopcluescom.zendesk.com/attachments/token/dvhvxxfgkyorf6o/?name=defect_...⇄
https://shopcluescom.zendesk.com/attachments/token/q1okbjljddvqost/?name=defect_...⇄
https://shopcluescom.zendesk.com/attachments/token/jlsdieee5xxtrlw/?name=defect_...⇄
I hope you are having a good day. In order to run a successfull online retail store, you need to take care of customers and keep them happy. It is as important as setting up a website and the infrastructure. I believe that you'll resolve my problem and I'll praise the good service of ShopClues.
Please read the following very carefully.
I purchased Callmate's Canvas HD Flip Case on 10 April 1PM (product code- 346292). I got the shipment on 16 April.
The product have the following problems:
a> Manufacturing Defect: The case should be compatible with my mobile (Canvas HD), but it doesn't fit.
b> Damaged: The case is damaged.
c> Quality Issues: The product is of the worst quality and the front is not leather.
d> Significantly different from description:
As you can see, this item meets almost all terms and condition that needs to be met in order to return an item.
Hence, I hereby complain about the poor quality of the item and want to return the shipped product as soon as possible. I want my money to be transferred back to my SBI account.
Your customer service replies very late, please fast track my case. I have never seen this slow customer service.
ShopClues Support sent me an email on Apr 24 04:28 pm that they have "checked the product and packed the completed product". I don't care what you did. I just know that the product that arrived at my doorstep was fully defective and I WANT MY MONEY BACK. Please do not try to exchange the product, as I am shocked by the low-quality of the product.
Photos:
https://shopcluescom.zendesk.com/attachments/token/dvhvxxfgkyorf6o/?name=defect_...⇄
https://shopcluescom.zendesk.com/attachments/token/q1okbjljddvqost/?name=defect_...⇄
https://shopcluescom.zendesk.com/attachments/token/jlsdieee5xxtrlw/?name=defect_...⇄
money deducted but order not confirmed
16547007 for this order, money got deducted but showing msg of payment failed, might be due to technical glitch, please arrange the refund or confirmation of my orderdamaged
requested for replacement of damaged tablemate received. return is rejected by merchant. i want it replaced or refunded.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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As per the courier's website, the product is showing delivered on March 9, 2013. We are arranging the proof of delivery (POD) of the mentioned order 2683516 at the earliest. Once we receive the information from our courier partner, we will get back to you soon.
Regards,
ShopClues Support