[Resolved]  ShopClues — ShopClues.com is neither giving my ordered product nor refunding my money!

Reynold Desert cooler — Faulty product given

I have purchased the Reynold Desert cooler somwhere around in the month of March 2008 from Madhu Brothers, Jailroad, Which is very old and so Called reputated firm.
as a refrance from 4-5 sinior citizons in my family and friends I approch to him and purchase 18 inch, Reynold Coole home Desert cooler, Colour is Grey and Paid 6200rs cash.

As reynod it self as a very well known brand in Desert coolers. but cooler was Fauly and since the time of delivery I am continusily making complaint to Firm Honour Mr. Akshat Gupte, Contact no.[protected]/[protected]. also complaint to his Father, (Name Not known) but inetially they have sent there technician 4 times and every time he has done some repairing and told now it will be OK and when it comes in rotation th noce will automatically stop.
1)Technician has repair the Motor and done the baring setting.
2)TEchnician has changed the Switch.
3) then he was telling that is due to voltage problem(which we have already chacked from MPEB) there is no issue in Voltage.

After requesting so many times issue has not been resolved then finally I called Akshat on 3rs sep 2008 to request to look in to the matter. which is also date of Anniversary of there firm and he shouted on me and told that Every time we can not send the person to your home and we can not do anything and already technican has visited so many times to you.
then I again spoke to his father and he said that today is our anniversary celeberition and try to understand his mental condition and dont streach the matter.

But as a customer I am suffring from Last 6 months due to this bad services and Product even the Product is under waranty. My patiece laval is over and My Product need to be change on immediate basis. or I will take some strict and necessry action against firm.
Firm Name:- Madhu Brothers
Mr. Akshat Gupte.
149-Jailroad Indore.
Ph. no. 2433092/2432022
Mo. no.[protected]/[protected]

Dear Rahul,


Hope you have received a call from us. Kindly give us some time to verify the documents and you will be soon contacted with the next update. Be assured that your money is in safe hands.

Regards,
ShopClues Support

Hello,
I received a call from customer care department of ShopClues.com after launching a complaint and an e-mail asking again for my Bank Account Details that i cant provide to ShopClues right now, so please just stop asking for my Bank Account details, and also i do not need assurance, i can protect my money by myself so no need to be caring as we all know how caring you guys are! So PLEASE STOP WASTING MY TIME ITS BEEN ALREADY 10 DAYS GONE NOW BECAUSE I NEED THAT AIR COOLER IN SUMMER NOT IN WINTER ! STOP BLOCKING CUSTOMERS MONEY! posting the copy of e-mail that you guys are sending me asking for my bank account details that i cant provide and told you the valid reason for that and I AM NOT SURE WHICH KIND O[censored]NSAFE UNSECURE PAYMENT METHOD YOU ARE USING BECAUSE YOUR MAIL SAYS I PAID USING CREDIT CARD BUT I MADE PAYMENT BY USING MY SBI DEBIT CARD! YOU GUYS ARE JUST GIVING TROUBLE TO ME FOR YOU POOR BAD AND WORST SERVICES!

With Thanks & Regards
Rahul Gupta

Hello All,
I just want to know, after all the attachments/proofs that i added above with my complaint, why is that shopclues customer support is not responding any of my call & emails because on 3rd May they asked for 24 Hrs time to solve my complaint and now its like 4th day / 96 Hrs and still no reply and answer from their side, Do they even care about customers time and money??? Please suggest me the next step that i can take ! Because i feel like i am wasting my time, Is this forum can really do any help to me?? As today is the 7th day after i launched a complaint against shopclues.com, and also i tried to explain my situation more clearly so that it should get resolved as early as possible but no one is responding to my complaint.
I am requesting you again please look into my case.
Hoping for the best and looking forward to hear from you..

With Thanks & Regards,
Rahul Gupta
[protected]
mailme.[protected]@yahoo.com

Hello Guys,

I placed a order of car vacuum cleaner from shopclues last month on 17 april and my order number was 3103350, i got a thank you email after placing the order and made payment. Till than we exchanged many emails but still neither i got my product not they refund my money. Every time when i contact them, they have only one answer, that they have escalated the issue internally and i would get my order with in two working days. Today is 7 May, its been 20 days and dont know how many days they will more take either to deliver or refund my money. But all i can say its a completely mental harassment and nothing else.

This is the worst experience I have got from Shopclues. The best part is that if their customer support guys not able to handle the situation correctly, there is no way to reach out to their managers or more responsible person, whenever i call their call center number, its alwys give me message to wait for 10 mints but they never come on the phone. Its really frustrating.

At the same time, the CEO of the company give interviews and beg for money from investors. I request to all those investors who putting their money into this whole scam, plz be aware these guys are not going to survive if they continue to make fool of the people.

I am completely disappointed by ShopClues.

Thanks,
Gaurav

Hello all,
After seeing this message even a blind person can tell just by hearing that ShopClues.com is a Big Scam, so those who was, are & will be the customers of ShopClues.com just check this out, I am posting the emails that i got received from ShopClues.com in that please check out the Payment Method, in one email it shows i paid using Debit card, in 2nd it shows i paid using internet banking, in third it shows i paid using credit card, that either means i paid thrice amount for my order or they have Highly Insecure / Risky Payment Gateway..Their customer care department is also illiterate because instead of replying to my emails and calls they just keep on sending me same message asking for my Bank Account Details after i launch this complaint, they don't even bother to answer my call because they don't know what to say! Even MY SBI Bank is Saying Don't Give Any Bank Account Related Information To AnyOne You Don't Trust, That Comes Under My Rights ! I simply don't understand why this forum is not taking any action even SBI is saying that consumer forum should look into this matter and take action, but i m not even getting a single reply from any of them, just getting the same repeated dialogue again and again "Please Give Us 24 Hrs Time, and after that they simply starts avoiding you. At last i see only one option left for me is to file an FIR against ShopClues.com. Even i Don't want to go that far but you guys left me no choice. If i didn't got any satisfactory response within 24 Hrs, the first thing i will do is gonna file an FIR against ShopClues.com for Fraud and torturing and asking for my personal bank account details online.
With Thanks & Regards,
Rahul Gupta

This is the second time i got cheated by shopclues.com, i ordered a product but they are not delivering it and the tracking number says my address is unlocatable and the customer care says my product is missing. order no 5252233... SHOPCLUES YOU ARE THE WORST THING THAT HAPPENED TO THIS EARTH... YOU WON'T SURVIVE TOO LONG BY CHEATING INNOCENT CUSTOMERS AND GIVING TROUBLE AND WASTING THEIR TIME!! AGAIN & AGAIN!!!

SHOPCLUES-NO SIGN OF MY PURCHASED ORDER!! WORST CUSTOMER CARE SERVICES! WRONG GUIDANCE !! NO VALUE FOR CUSTOMER'S TIME & MONEY!!
Shopclues not delivering ordered product
This is the second time i got cheated by shopclues.com, i ordered a product but they are not delivering it and the tracking number says my address is unlocatable and the customer care says my product is missing. order no 5252233... SHOPCLUES YOU ARE THE WORST THING THAT HAPPENED TO THIS EARTH... YOU WON'T SURVIVE TOO LONG BY CHEATING INNOCENT CUSTOMERS AND GIVING TROUBLE AND WASTING THEIR TIME!! AGAIN & AGAIN!!!
I AM ATTACHING THE COPY OF BILL WITH THE SHIPPING ADDRESS THAT I GOT RECEIVED FROM REDIFF SHOPPING AT THE SAME ADDRESS THAT CLEARLY SHOWS THE POOR CHEAP AND FULL OF LIE SERVICES OF SHOPCLUES.COM.
PLEASE TAKE NECESSARY ACTIONS!!

HELLO ALL,
I ORDERED A PRODUCT FROM SHOPCLUES.COM ON 21TH JULY ORDER ID : 5252233 AND THE PRODUCT IS MISSING AFTER 12 DAYS OF ORDER AND NO COMMUNICATION FROM SHOPCLUES.COM, AND THEY ARE NOT TAKING ANY ACTIONS ON THE COURIER COMPANY INSTEAD THEY ARE SUPPORTING THEM AND MOTIVATING THEM TO REPEAT THEIR MISTAKES AGAIN AND AGAIN.. VERY VERY POOR CHEAP AND THIRD CLASS SERVICES BY SHOPCLUES.COM.
TRUTH THAT WILL SHOCK YOU REGARDING THE SERVICES AND WEBSITE OF SHOPCLUES.COM
1) SHOPCLUES NEVER DELIVER CUSTOMERS PRODUCT INSTEAD THEY KEEP CUSTOMER'S MONEY FOR LONG TIME IN THEIR BANK ACCOUNT AND ENJOYS INTEREST ON THAT MONEY AND NEVER DELIVERS THE ORDERED PRODUCT.
2) SHOPCLUES CUSTOMER CARE DEPARTMENT IS THE FAKE SERVICES THEY NEVER CALL YOU REGARDING THE UPDATES OF YOUR PRODUCT AND IRRITATES YOU BECAUSE THEY ALREADY TOOK YOUR MONEY AND NOW YOU CANT DO ANYTHING!
3) THEY NEVER RESPONSE TO THE CONSUMER COMPLAINTS LIKE THIS AND THEY THINK THEY ARE TOP OF ALL, THAT CLEARLY SHOWS THE ILLITRATE, IRRISPONSIVE BEHAVIOUR, AND SIMPLY WASTE OF TIME.
4)PLEASE CHECK THE FOLLOWING ATTACHMENTS AS A PROOF OF MY ABOVE COMPLAINT.

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