[Resolved]  Shoppers Stop Bandra — Fraud and Cheating

Address:

Mumbai Suburban, Maharashtra

Its my birthday tomorrow so I had gone to buy clothes and also my mom decided to buy me a present. So I purchased a diamond nose ring from Shopper's Stop in Bandra on Linking Road on 13/07/2012 at 8.25 p.m for Rs. 7115. I gave the cashier 100 rupees bundle (10,000 cash). I thought they have that machine to count it. Instead he divided the money and gave some to another cashier to count. One of them counted 60 notes and other counted 39, which came upto 9,900. I doubted it and asked him to count again but then I thought maybe my mother might have removed a note from the bundle. He asked me to pay 15 rupees for which I gave him 20 bucks and he returned 5. Then he gave me my Balance back which I counted there and it was 2300. But I had a doubt that he has cheated me. Since there were other customers in line behind me I moved out of the cash counter where the salesman gave me the certificate for the diamond. There i took his calculator and verified the amount. The difference of 9,900 and 7,100 came to 2,800 and the cashier had given me only 2,300. So I rushed back to the cashier and asked him. He said he had given me the money back after taking 71 notes. Both the cashiers seemed reluctant to admit anything. And he also made a mistake in typing the amount on the bill. I gave him Rs. 10,000 which according to their counting was 9,900 and 20 rupees on top. He entered only Rs. 7,120 on the bill and balance was 5. The Manager Ms. Meenakshi Gupta was called to check their money and tallied it to what was fed on the computer. Seriously a brainless woman. When the cashiers have not mentioned receiving Rs.10,000 and returning balance of Rs. 2,800 which was visibly a fraud done by the cashiers when they entered amount as 7,120 and balance Rs. 5 which was present on the bill. How could she find a mistake in the cash present in their drawers. They might have hidden it somewhere else. Instead of helping us she behaved very rudely with my mother and waws very arrogant. She was adamant that her cashiers were innocent and refused to be of any help. I asked her to check the CCTV footage and she agreed to go tthough it. When we saw the footage we saw that there were more than 10 people behind the counter when my transaction was going on so it was very difficult to make out where the money was hid or exchanged to someone else. After that she told me that she has done all that she could do and she started lecturing my mother to go home and relax and that we should ask ourselves where we kept the money. All this time we were talking to her politely and she was the one teaching us what to do. I don't understand how people can behave like this. I mean I also belong to a middle class family just like them. Its not that we are not taking any lesser pains to earn this money and these people behave so indifferently, like if they rob Rs. 500 from us and it won't make a difference to us just because we are shopping at such a place. I strongly feel that these people should be dragged to court and taught a lesson. But being in a middle class family with old parents who just can say " jaane do beta hum kya kar sakte hai...court ke chakkar kaun lagayega" Now I am a student I cannot afford to sue such people. But I strongly feel some action should be taken against these frauds. I will make sure these frauds are exposed someday.

And most importantly please beware people when you are dealing with large sums of cash with such people at this Shopper's stop. We cannot outsmart these experts but all we can do is try our best to avoid such things and give them a chance to rob us. Please count your money properly before given them and after receiving your balance before you leave the counter as these people are experts in such kind of robberies.