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[Resolved]  Sigma Marketing Jalandhar / Sony Vega TV — Worst service ever

Our Sony Vega Television had a problem of snow on it. We called the
sony service center in jalandhar. Two persons, Mr. Raju and Mr. Ashok
came to repair it.. They said the tuner is not working properly..They
took the whole board with them.. Next day they came and said they have
replaced the part..On being asked, they had no proof of replacing the
part and on demanding the old part, they could not even produce that..
They fitted the whole board in the tv and switched it on.. The tv had
worse performance than before.. They told to check another tv on the
same point.. We did so and everything there was working properly. But
they kept reiterating that another tv is not a proof of the same..
Then they started arguing and then they said the words, ' You just
want to embezzle the money of the company' which was indirect hint of
calling us thief. All this led to a big argument and they started
fighting over there point but could not provide even a single proof of
changing the part...And they could not even prove that they have
repaired it as the tv was not working properly...All this led to a big
scene in the house..And they were indifferent about it...


We had to experience a lot of mental agony because of them.. There
statement of embezzling the money of the company was really a great
trauma..Moreover, there actions has made our television even worse and
the money Rs. 25000 spent on tv seems to have been sunk..If the mental
trauma is explicited in terms of money, then the cost is phenomenal..
Moreover, they have even spoiled the on/off switch and we are unable
to even switch it on..So we demand rightful justice of the same and
also the complete replacement of the television set as well as
compensation for what we have gone through..

Note: The same email has also been sent to Sony headquarters, consumer
affairs center email and government authorities and we are taking
strict lawful actions against the act.
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Aug 14, 2020
Complaint marked as Resolved 
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    Sony India
    Customer Care Service
    Customer satisfaction rating
    29%
    Complaints
    7615
    Pending
    0
    Resolved
    2173
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
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