Sony Ericsson — Pathetic Mumbai SALORA Service

 
13 Reviews
India
 abhijitlele
SALORA has undertaken the Sony Ericsson service and the Lamington Road Service Center is operated by them. I submitted my Sony Ericsson K750i phone to the service center in July with the help of my friend. I had purchased the K750i phone on 25th August 2006 from Wonder Collections, Kalyan West and the phone is still in warranty.

The main joystick of my phone stopped working suddenly in mid-July.But all other functions are working till date. I operated the phone using numbers for some days thinking that it may be a temporary fault and later submitted it to the service center.

However, till date the phone has not been repaired. Its almost one month now and when my friend asked for the phone the service center replied that the phone's joystick has stopped working due to physical damage and waterlogging inside the phone.

How can they say that the just the joystick has allergy of water despite the fact that all other buttons and functions of the phone are working seamlessly. They discovered the fault after one month.

SALORA is a pathetic service center and now they are demanding 8500 rupees for replacing entire circuit board.

SONY ERICSSON PLEASE MAKE A NOTE OF THIS, YOU ARE LOSING CUSTOMERS DUE TO PATHETIC SERVICE. Nokia is better than you people , they have more service centers and intelligent people.
Complaint comments  12 Comments     Updated: Share0Tweet0

Comments

Could you please suggest me authorised service centre for sony erricson mobiles in Mumbai
i had given my k750i at your vasai service center on the 4 of jan 2008. under warranty my battery was to be replaced.the complaint for the same was made on the same day under complaint id: ses08tnj10025 and the battery (old one)was taken away saying that the same would be replaced within 2 days, but today igot arude shock when i found out that salora intl. does not have spare batteries in mumbai . this is the state of affairs of SONY ERICSSON.
my sony ericsson w910i can't support any jar softwear please give me the authorised gallery for more help in andheri (mumbai), virar (thane).
My sonyericsson w350i mobile has been stolen, we request you to lock it so that the thief cannot use the phone or access the data. The IMEI no [protected].Please take action as earliest
I have Sony Ericsson k700i model, it's not working, I want to know Service center in Andheri area.

Regards,
Jyoti
Dear Sony Ericsson is the best in service. third class service given by nokia some month i take new phone in phone physical damaged in packing. so, i send it service centre for DOA he give me money back after nine month. now this phone value is 39% he give me money cover new prise list i lost 61% money. same problem i face with sony ericsson service centre give me new DOA with in 12 working day.
DEAR SIR I HAD PUCHASED SONY ERICSSON C510 ON[protected], WITHIN 2 MONTHS TIME PHONE IS NOT WORKING PROPERLY i.e PHONE IS GEING SWITCH OFF, MMC IS NOT SUPPORTING, KEY PAD IS LOOSE, IN SHORT IT IS DEFECTIVE MOBILE, MOBILE ALREDY REPAIRED TWO TIMES WITH SERVICE CENTRE, BUT NO SOLUTION YET I FIND, MOBILE IS STILL IN SERVICE CENTRE FROM LAST 15 DAYS FOR CHANGING MAIN BORD, BUT THERE IS NO FOLLOWUPS.NO REPLY, NO CONFIRMATION, FROM SERVICE PEOPLE ABOUT WHEN I WILL GET MY MOBILE BACK, EVERY DAY THEY ARE GIVING ME BAD REPLY, SONY ALL SERVICE CENTRE ARE VERY BAD IN SREVICE, THEY ARE VERY RUDE IN TALKING, IN MUMBAI LIKE CITY THERE IS NO COMPANY OWN SERVICE CENTRE ITS VERY SHAMEFULL FOR SUCH REPUTED COMPANY.

SIR PLS GUIDE ME TO BEST WORKSHOP IN MUMBAI FOR BETTER SERVICE, AND ALSO PLS GUIDE ME HOW HOW ICAN GET REPLACEMENT OF ENTIRE MOBILE FROM SONY ERICSSON, I WAS NOT EXPECTING SUCH POOR QUALITIES AND SERVICE FROM SONY.
SIR I AM STAYING AT THANE AND MY MOBILE NO. [protected].
SIR PLS HELP ME OUT, I AM VERY MUCH THANKFULL TO YOU.
ya, he is absolutely right, salora service center is like a fish market, nobody cares. sony is at rear front on this aspect than NOKIA. i have stopped using sony rather swicthed to nokia again.
Hi Folks,

This is abhijit lele again. Finally SALORA service centre had agreed kee it was their fault and the phone was not waterlogged at any point of time. I received the phone (actually my friend collected it on my behalf) and I didnt pay a penny for repairing.

I hope you will provide the same level of service to each n every sony customer. I suggest ppl not to buy K750i as the joystick stops working suddenly.

I want to thank the SALORA service centre HEAD for looking personally into this matter and apologies from my side that am posting this reply very late.
plz send me sony gallery 4 repari my mobile.address plz bhayandar 2 virar
I have sony Ericsson w960i. some days before it have been dropped by me and after that its touch screen is not working properly. i have shown it to mobile shop also, but not result i have found. Kindly suggest what is the problem and if i have to replace my touch panel then what will be the cost ??
hi,
I have sony ericsson w395 cell phone.. It has given me a headache now.. I have got it repaired for d 4th time.. whenever i move the slide upwards my display goes away.. can anyone tell me where exactly sony ericsson service centre is in mumbai.. because within a week it has again started givin me troubles.. feel like throwing away the cell phone.. plzz let me know as soon as possible where the service centre is..

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    Sony Ericsson - Pathetic Mumbai SALORA Service