[Resolved]  Skoda India — skoda Terrible Service

.Skoda Auto pvt. ltd. — unprofessionalizm

Dear All,

(skoda escasity)

I have skoda fabia, purchased just 6 months ago from " Giriraj Motors Gurgaon(Haryana).quite happy about vehicle performance in last 6 months. but on 6 aug.2008, after returning back from my office at around 8.30p.m, heavy rain out side.i started moving slowly towards my home but due to heavy rain n poor visibility, i could not be able to judge the depth of the path hole on the road & my vehicle gone into that path hole and stopped.
next day morning, after pushing approx. 2 km, i will be able to reach another skoda dealer " Silvertone motors Gurgaon.". at that time i was in deep trouble & expecting good response from skoda dealer. but i was surprised to see rudely behaviour from dealers executives.
initially service in charge Mr. kapil told me to move this vehicle n get serviced from Giriraj Motors, because u had not purchased from silvertone motors. so many times i had told him that this was not a skoda philosophy for service. i had tried to talk to their seniors, but same response from them also.
their sales manager Mr.Edwin Gurung, was also in the same category of those stupid fellows. He questioned me why i came out from office in the rain & given me one day time to move my vehicle from there.
I was completely shocked from skoda service, n disgusting behaviour of dealer.
then after toeing, i will be able to reach Giriraj Motors. but after 2 months, my vehicle was still in the same condition as on 6/aug/08.no reliable n responsible effort from their side also.
Now i m questioning skoda service dept.did u know how ur dealer providing service to ur customers. this type of ridiculous behaviour was not acceptable from skoda.
After investing my hard earned money(approx 7.00 lacs Rs), should we expect this type of service.I'm still without any vehicle. I have lost hope of getting my vehicle back. my car is still in the same condition. and moreover insurance survey and all the other formalities has been done a month back. and lot of other customers are there in gurgaon who are facing this PATHETIC service provided by skoda.

i remember SKODA LOGGO WAS " OBSESSED WITH QUALITY", BUT I THINK SKODA INDIA FORGOT ABOUT GIVING SERVICE TO THEIR VALUABLE CUSTOMERS. Skoda main head office people are also as unprofessional as their dealers are. There is no deference.
NOW AGAIN I M WRITING BUT STILL THERE WAS NOT ANY COMMUNICATION FROM SKODA SIDE. & STILL MY VEHICLE WAS IN THE SAME CONDITION AS ON TWO MONTH BACK. WHAT IS GOING ON.
I THINK EVERY ONE WAS SLEEPING IN INDIA. SERVICE IS VERY POOR. Skoda people does not know " ONE SATISFIED CUSTOMER IS ONE SATISFIED CUSTOMER BUT ONE UNSATISFIED CUSTOMER IS THOUSAND UNSATISFIED CUSTOMER. PLZ SUGEST ME SOMETHING.WHAT SHOULD I DO IN THIS CONDITION.

Plz help me out in this matter and educate people abt this so that they can refrain themselves from buying skoda vehical.

contact me -:


Sanjeev kumar
Mob-[protected]
Gurgaon

Giriraj motors pvt. ltd. — Keeping my vihical for two months

Dear All,

(skoda escasity)

I have skoda fabia, purchased just 6 months

ago from " Giriraj Motors Gurgaon(Haryana).quite

happy about vehicle performance in last 6 months.

but on 6 aug.2008, after returning back from my office

at around 8.30p.m, heavy rain out side.i started

moving slowly towards my home but due to heavy

rain n poor visibility, i could not be able to judge the

depth of the path hole on the road & my vehicle gone

into that path hole and stopped.
next day morning, after pushing approx. 2 km, i will

be able to reach another skoda dealer " Silvertone

motors Gurgaon.". at that time i was in deep trouble &

expecting good response from skoda dealer. but i

was surprised to see rudely behaviour from dealers

executives.
initially service in charge Mr. kapil told me to move

this vehicle n get serviced from Giriraj Motors,

because u had not purchased from silvertone motors.

so many times i had told him that this was not a

skoda philosophy for service. i had tried to talk to

their seniors, but same response from them also.
their sales manager Mr.Edwin Gurung, was also in the

same category of those stupid fellows. He questioned

me why i came out from office in the rain & given me

one day time to move my vehicle from there.
I was completely shocked from skoda service, n

disgusting behaviour of dealer.
then after toeing, i will be able to reach Giriraj

Motors. but after 2 months, my vehicle was still in the

same condition as on 6/aug/08.no reliable n

responsible effort from their side also.
Now i m questioning skoda service dept.did u know

how ur dealer providing service to ur customers. this

type of ridiculous behaviour was not acceptable from

skoda.
After investing my hard earned money(approx 7.00

lacs Rs), should we expect this type of service.I'm still

without any vehicle. I have lost hope of getting my

vehicle back. my car is still in the same condition. and

moreover insurance survey and all the other

formalities has been done a month back. and lot of

other customers are there in gurgaon who are facing

this PATHETIC service provided by skoda.

i remember SKODA LOGGO WAS " OBSESSED WITH

QUALITY", BUT I THINK SKODA INDIA FORGOT

ABOUT GIVING SERVICE TO THEIR VALUABLE

CUSTOMERS. Skoda main head office people are also

as unprofessional as their dealers are. There is no

deference.
NOW AGAIN I M WRITING BUT STILL THERE WAS NOT

ANY COMMUNICATION FROM SKODA SIDE. & STILL

MY VEHICLE WAS IN THE SAME CONDITION AS ON

TWO MONTH BACK. WHAT IS GOING ON.
I THINK EVERY ONE WAS SLEEPING IN INDIA.

SERVICE IS VERY POOR. Skoda people does not

know " ONE SATISFIED CUSTOMER IS ONE

SATISFIED CUSTOMER BUT ONE UNSATISFIED

CUSTOMER IS THOUSAND UNSATISFIED CUSTOMER.

PLZ SUGEST ME SOMETHING.WHAT SHOULD I DO IN

THIS CONDITION.

Plz help me out in this matter and educate people abt

this so that they can refrain themselves from buying

skoda vehical.

contact me -:


Sanjeev kumar
Mob-[protected]
Gurgaon

Giriraj Motors Private Limited , Pacific Square Part 2, Sector 15 — Don't Buy Skoda !

Dear All,


I have Skoda fabia, purchased just 6 months ago from “Giriraj Motors, near 32 miles stone, Gurgaon (Haryana). I was quite happy about vehicle performance in last 6 months. But on 6 aug.2008, after returning back from my office at around 8.30p.m, heavy rain out side. I started moving slowly towards my home but due to heavy rain n poor visibility, I could not be able to judge the depth of the path hole on the road & my vehicle gone into that path hole and stopped.
Next day morning, after pushing approx. 2 km, I will be able to reach another Skoda dealer “Silverstone motors Gurgaon.". At that time I was in deep trouble & expecting good response from Skoda dealer. But I was surprised to see rudely behavior from dealer’s executives.
Initially service in charge Mr. Kapil told me to move this vehicle n get serviced from Giriraj Motors, because u had not purchased from Silverstone motors. So many times I had told him that this is not a Skoda philosophy for service. I had tried to talk to their seniors, but same response from them also.
Their sales manager Mr. Edwin Gurung was also in the same category of those stupid fellows. He questioned me why I came out from office in the rain & given me one day time to move my vehicle from there. I was completely shocked from Skoda service, n disgusting behavior of dealer.
Then after toeing, I will be able to reach Giriraj Motors. But after 2 and half months, my vehicle is still in the same condition as it was on 6/aug/08.Still there is no reliable n responsible effort from their side.
Now I m questioning Skoda service dept.did u know how Ur dealer providing service to Ur customers. This type of ridiculous behavior was not acceptable from Skoda.
After investing my hard earned money (approx 7.00 lacs Rs), should we expect this type of service. I’m still without any vehicle. I have lost hope of getting my vehicle back. My car is still in the same condition. And moreover insurance survey and all the other formalities has been done 2 month back. And lots of other customers are there in gurgaon who are facing this PATHETIC service provided by Skoda.

I remember SKODA LOGGO “OBSESSED WITH QUALITY”, BUT I THINK SKODA INDIA FORGOT ABOUT GIVING SERVICE TO THEIR VALUABLE CUSTOMERS.
I have e-mailed them so many times but still there is no positive communication from Skoda side. My car is in the same condition as it was on 6 Aug2008.
I THINK EVERY ONE WAS SLEEPING IN INDIA. SERVICE IS VERY POOR. Skoda people do not know “ONE SATISFIED CUSTOMER IS ONE SATISFIED CUSTOMER BUT ONE UNSATISFIED CUSTOMER IS THOUSAND UNSATISFIED CUSTOMER.

Plz advise me what should i do in this condition. I have spent 7 lacks rupees but i'm without my vihecle since aug this year. Plz Forword this mail to as many people as u can and educate people abt this so that they can refrain themselves from buying Skoda vehicle.



Regards
Sanjeev kumar
[protected]@yahoo.co.in
[protected]
Gurgaon

I am a proud owner of SKODA OCTAVIA car a car with a slogan “OBSESSED WITH QUALITY”, BUT I am with a strong feeling that they have little procedure to understand the quality requirement of Customers and address it properly.

Rather it is a hollow promise without the ground reality at least with GIRIRAJ MOTOR GURGAON, Who does not have quality maintenance team to understand a small problem like starting trouble.
And I support the feed back that SKODA INDIA FORGOT ABOUT GIVING SERVICE TO THEIR VALUABLE CUSTOMERS.

Hi
I definately agree with you opinion about the Skoda car Fabia. beliving it they being best car manufacturer I on same though bough the car have been facing the problem which are like power window not functioning properly, front blower a/c noise and the height the power stearing going bad and freezing my stearling wheel.
I have been following up with Skoda Autobhan Mumabi but they have same old reply that we are waiting for the part or car is functining properly.
Been in with the same trouble for past 4months and no action has been taken and requesting then to please take some action after discussing with Harshil Choksey Autobhan CEO and Elykat their service head no action has been taken.
this is my serious suggestion please dont take a skoda car from Autobhan or if you still feel that you should insist to go ahead please take it from other dealer.
Regards,

Gautam Bedi
[protected]

Ihave been facing the parts nonsupply and warranty period problem with skoda dealers here in bangalore from very inception. almost from five years. they are just for money and dont want to do the job in warranty, so what ever warranty the comapny is giving and promising are false and has no meaning.

U r dead right,

They don't have servicenetwork to service the No.of cars they have sold. Delhi having 10s of thousand vehicle have one dealer Continental who is also not dedicated skoda dealer having other interest.

My LAURA L & K model is without functioning Horn for more than 18 months. Vehicle has been called 5/6 times and sent back as part not in stock. Ask these i[censored] are not having the Horn in stock than why are u calling the vehicle to far off location of one dealer in Delhi ( From Kirti nagar to Okhla takes 75 minutes driving) for repairing knowingly the vehicle is coming for Horn replacement.
Below mentioned mail send to their Service Enginer Mr. Sudhir Srinivas is self explonatory

"Mr Srinivas,

Where are my Replacemet Horns ? Your company cannot replace defective Horns in 20 months. This is the customer service ?

This car can truly be sold in third world only. Your Dealer Continental do not listen. its like they are selling your products under compultion. You don't have any other dealer or may be nobody wants your dealership. Silvertone got closed down at Nazafgarh Road. thousands of cars to be serviced by one dealer in Delhi ? what a policy for your growth.

Will you replace my horn when I had met with some accident driving without proper Horn or will replace when I sell this car ?

Or going to consumer court will solve this pupose.

let me know.

Car Model : Laura L&K

Car No. : DL4CNA 0654

Hardeep Kakkar
Auster Consulting Pvt. Ltd.

CC : To CEO ŠkodaAuto India Private Limited
Aurangabad
"

http://www.team-bhp.com/forum/indian-car-scene/54881-skoda-dealer-changes-parts-my-car-consumer-court-car-not-returned-year.html

http://www.team-bhp.com/forum/indian-car-scene/55796-team-bhp-stands-truth-but-skoda-wants-instigate-team-bhp-its-users.html

The complaints might be valid in your own place, but I own a Skoda Octavia 1.9 Tdi Ambiente for the last 5 years, the car has been functioning smoothly and well enough.The dealer Mahavir Auto is equipped well enough for servicing the vehicle in time and all spares are available in time.

But one demerit with Skoda vehicles is its spares.It is damn EXPENSIVE.I own Toyota Camry 2008 model and being a bigger and higher category class car, it is comparatively cheaper to maintain.

The problem with all the complaints I believe is in the attitude of the Skoda dealers, and Skoda Auto India needs to take care of that, or the reputation will be hampered.

we bought a laura in 2008.we had a problem in the rear doors were whenever we go at a speed of above 70 we get a rustling sound. we took it to the the showroom for service.After taking the delivery we could again hear the sound.After we screamed at the dealer he serviced it properly and gave it.After 2 months time we had a problem in horn.we had to replace it.Being an eighteen lakhs car when we were driving in the highway a small stone hit our car windscreen and there was a crack.

i am an owner of skoda laura a good vehicle with extremely poor service and dealer network. Whenever i have given my vehicle for servicing the parts take 1monthh to arrive.i have had to change 2tyres in 13months of purchase sans any warranty, parts for power windows changed which had to be paid, wherein vehicle run for only 10000kms.pathetic service by mahavir auto which looks like a shabby garage ra

Dear All,

Don't Buy Skoda !

I, Mr. Ashwath. S. Gaonkar purchased SKODA Octavia (L&K) from M/s. Mahant Motors, Hubli 1½ years ago. (19th Nov 2007). My vehicle number is KA-25-M675 (Serial No.AGH1U47A010342, Chassi No.TMBAGH1U47A010342 and Engine No.ALHE21196).
By the time of purchase we got a assurance of 3 years warranty (or 60, 000kms) but on[protected] when we approached Mahant Motros, Hubli for 4th Service, we got a negative answer from Service Manager (Mr. Mahesh) telling that “SKODA Company” cancelled this offer in Karnataka & by doing this company is cheating its valuable customer network in Karnataka. It was really hard to believe and the same time he said they can do only paid service. We felt sad about the companies approach towards customer. So I contacted Mr. Ganesh, Skoda Auto Service incharge of North Karnataka. He suggested me to get the service done in Shrine Auto Kolhapur service centre (Maharashtra). From here a series of problems started I took a appointment (Mr. Milin) and dropped our vehicle on[protected] for services after our 4hrs drive. After a inspection service center people noted down the problems. The A/c was not working, head lights were off and wiper was not working. Then they told us to collect the vehicle at 6.00pm when we were waiting for the service done at 4.00pm the service manager Mr. Milin said he cannot do service for vehicle which purchased in Karnataka.
Once again we got shocked. We suffered a lot to drive back home without a head lights and cost of our life. It was really depressing after all this incident. I contacted customer care and registered a complaint ID:11D118709.
When I contacted a customer care we got a shocking news that M/s. Mahant Motors, Hubli licence of dealership was cancelled. After being a owner of Skoda we were not aware of the development and still M/s. Mahant Motors, Hubli is running under SKODA brand name service and spare parts are also available.
I am in dilemma that who is misguiding M/s. Mahant Motors, Hubli or Customer care?
Finally the customer who trusted SKODA as brand are facing the problem. If it continues it will loose its brand image. SKODA has to take immediate action against the people; who are misusing the brand name for their greed.
One more interesting thing is Mr. Mahesh of Mahant Motors, Hubli and Mr. Ganesh of North Karnataka SKODA incharge is still in touch.

Please clarify the following.
 Is 3 years warranty scheme is cancelled in Karnataka as told by Mr. Mahesh from Mahant?
 Where I have to get the service done in Karnataka only? Why not in rest of India?
 Is anybody can run service station in your brand name without your authorization?
 Are you Ok with the customer’s harassment?

I would like to have your replay on above issues immediately and solve our problem. Otherwise I would like to go to all legal measures get the justice and filing case in Consumer Court about cheat and mental harassment. We would like to release the press statement to show how a customer goes cheated from a prestigious company SKODA Auto.
Once again I would a like to request you to take the action against the M/s. Mahant Motors, Hubli who are misusing your brand name and Kolhapur service station for not taking care of customer’s problem and guide us to resolve our problem.
Thanks and regards

[protected]@REDIFFMAIL.COM

I purchased Fabia 1.4 petrol elegance on 31st July, 2008. Right from the day one I am facing many problems. There is absolutely no pickup & pulling in the vehicle inspite of being 1400cc power and there is huge noise from the bottom of the vehicle. I approached the skoda top executives after sending the vehicle to the dealer's work shop for repair seven times in these nine months but no executive is interested in resolving the problem. In my opinion it is a cheat & 420 company. They are just taking advantage of our legal system by selling defective vehicles and doing day light robbery of customers hardearned money.

Hi Guys,

I'm another victim of Skoda Service Centers in India. There is such a long list of complaints But surprisingly there is no response from Skoda, Headquarters.

In last few months I had a touch time dealing with Continental Dealer at Mathura Road. They had replaced some parts of my car with another car which came for servicing which were old one.I realized It & when I raised the issue they started giving reasons that this part is not available & the other car is their own car.

So you all should be very carefull as they might replace you car parts with anyone other car & will charge you for a new part.Thats really dangerous as they might solve your one problem & create another one by replacing your car's original part with some other car's faulty part And If you'll approach them for this new problem they will do the same thing with some other user & will again charge you for replacing faulty part.

Secondly If you ask for Feedback form, they will give all excuse to ensure you do not fill it up.

My friend own a Honda Dealership & If there is any complaints from any Honda customer, Honda guys take immediate & strong action & that's why they are the Leaders.

in Skoda "Customer Service" has no meaning. I'm surprise Skoda is a good car but these Service Centres & their owners & employee's attitude is creating a bad reputation for Skoda in India. For sure all of you & including me will never suggest anyone to buy any Skoda car. Recently one of my friend took a test drive of Octavia & like all o[censored]s he was very keen to buy one. But when I shared my experience with Continental Service Centre he changed his plans & bought Toyota Altris.

Whenever the servicing of my Skoda is due I get tensed as I'm not sure what these guys will do with my car & they can come up with exorbitant service charges.

If any of you know any better service centre in Delhi/Noida Please let me know.

If anyone knows any email id or contact no of Skoda main office in Europe. Please pass it on to me & we must share our experience with them & Hope If they can take some actions.

Regds
Gyanendra Singh
+[protected]

Name-Rajnikant J kamdar
Vehicle-Skoda fabia ambiente tdi
registerd-MH20BC4784

I have puchased Scoda Fabia 9 months back by paying a cash amount of 7lac rupees Recently my car met with an accident In accindent the car got dashed to a road divider and my car got upside down (tumble down) in this severe accident the air bags didn't got open ..
when the car after dashing got tumble down the front windshield got into pieces and i got injured
as those glass pieces entered my right arm..
I have purchased the vehicle from Sarra Motors Aurangabad
My accidental vehicle reached the showroom at Aurangabad within 24 hrs. Till 5 days nobody had
neither time nor to look at my vehicle on the 6th day i personally wanted to meet the that customer care madam Ashwini Thakre but she refused and said just to talk on landline on conversation i raised a question why my car air bags didn't got open. The team of engineer and technicion from 6th till today are unable to give me the answer, I met Mr Ganesh who looks to the showroom
work shop he verbely answered that the impact of accident was not severe so the air bags didn't open
when i didn't get a satisfied answer today at 3:15 pm i talked to CEO general manager skoda Mr Damani
cell number [protected] he has given a promise to satisfy within 24 hrs regarding air bags and vehicle
delivery...
In future i will never suggest my near once to go for such a huge brand name skoda to purchase any vehicle
regards
Rajnikant J Kamdar
mb-[protected]

HI,
Same thing happend on me also...
I have 2008 octovia rider .Problem : i can't drive this on rainy day.

My recent mail to skoda .. for which i still haven't received any reply !

"Before my purchase -

It all started when i first thought of purchasing a fabia, since i heard some good reviews about it. So I went all the way to faridabad from meerut to this 'Arshia Motors' on a weekend so that i can have a test-drive, i went to the dealer and trust me they were so busy with themselves that they didn't even served water for half an hour although there were no other customers in the showroom. After that when i told him about the test drive thing, he simply told me that they don't have any fabia for test-drive as they have sent there car to north-delhi (I mean what a lame excuse .. sending a car for test drive 50kms .. don't you have a dealer in moti bagh ?). While leaving i left my number there so that maybe he can send the concerned person after he comes back but i never got any reply.

Still since i had to buy this car i went there next weekend and my god they were so busy with nothing and again the same reply that they don't have there test-drive vehicle there (are they that good in sales?). When i stepped out of the showroom i saw that test-drive vehicle standing there, but i waited for his callback which never came. The same evening i called again and guess what .. they didn't turned up again !

After purchasing the car -

Since we didn't had any skoda dealer in our city and it didn't matter where i had to purchase one, so i went to chandigarh and bought my fabia diesel elegance from 'Krishna auto sales' and i was pleased to see there customer handling and sales. They even told me to get the insurance from 'iffko tokio' as they have tie-up's with skoda and i can get cashless claims at any skoda dealer in india. So, i took that too and came back with my car happily.

For my bad luck i got my driver side rear view mirror hit by a tree a month later, So i called krishna sales and told them that i would come to there workshop after a week to get that replaced and they committed the same. My brother took the car there next week driving more than 350kms just to get that repaired. But guess what after 5 hours of waiting they told him that they don't have that mirror in stock. Again something on which my brother could have easily kicked everyone's butt .. still he came back to meerut peacefully.



I took my car to Continental auto dealership talked to that guy and again a new thing that they don't offer cashless claims since they don't deal with iffko tokio.. (am i missing something here .. i was told it accepted everywhere). And that was again an un-expected thing by skoda !
Lastly yesterday some boys playing cricket hit my car's rear windshield and it has smashed .. Now, since morning i have been trying to call each and every dealer in Delhi or NCR to help me with this. And what all i can hear is that they don't offer cashless insurance or i will have to leave the car for a week or I won't get all of the claim for that glass and only 50% of it will be covered in insurance (mentioned by Arshia Motors).

Now this is heights .. did i made the biggest mistake of my life spending Rs.8, 00, 000/- on a hatchback from one of the biggest brands and end up in situations like this ???

No this is not acceptable at all .. i am looking forward for a good good reply from your regional manager in less than 48 hours or somebody is going to be in trouble. I will file a case against you about your fake commitments and lame excuses !!!

Rohit Paliwal
[protected]

Fabia 1.4 Tdi Elegance

A not so proud customer of Skoda auto india !

Dear Sir,



I would like to begin by giving a brief introduction about myself. I own and run the top award winning restaurant, bar and nightclubs in New Delhi. Tabularasa, Shalom, Chi Kitchen and Bar, Laid back waters are some of the places owned by me.



I have always (and till date) sported a Honda or a Toyota car, I wanted to pick up another car in a 12 lac price segment and after speaking to a couple of friends decided to pick up a skoda Octavia (since I have both the Toyota and the civic).



Little did I know this was the beginning of my nightmare.



I called Arshia motors. I was being handled by a gentlemen called VP Singh. I booked a silver colour, however in 2 day time changed the colour to white. Mr VP Singh was clearly told about this decision. I awaited my loan from SBI and on getting the green signal from them, inquired from VP Singh about my car. The gentleman had forgotten that I had ordered a silver colour ( not expected ) but assured me that the white car would come in 6 days time. Again there was no communication from Skoda. On further inquiry (after 15 days) the gentleman told me that I could come and pick up the car tomorrow and that I should come and make the payments. I responded by saying that I will make the payment the day the car is in the showroom ( however I had already given the token money earlier) – in which case I must tell you that your dealers are extremely prompt when it comes to calling customers even 10 times a day for the booking amount, other than that that the communication is non existent.



I called Mr VP SINGH yet again after three days asking about my car where I was told by MR Kailash ( who was handling VP’ phone) that VP Singh had quit the job. To my utter horror I realize that not only the white car was not ordered but Mr Kailash had no clue about my car! He finally claimed that I had ordered a silver colour ! I said in that case I will take the silver but again the car was not available. He promised to call me the next day, however there was no call, on Inquiring he kept telling me he was either in meetings or trying to organize my car. After a weeks time and my constant calling I was told that the white colour is not in production and that the company says that it will take just 20 days for the car to come. I even asked for the owners no of Arshia motors but no one was willing to give it to me.



I want a white colour car for which I have been pursuing arshia motors since more that one month ( about 1.5 months ) I really cant understand whats going on ? Some of my observation for SKODA vis a vis HONDA are the following



Degree of professionalism absent ( the staff does not know how to take calls, I once called and was told to call back after one hour since her majesty (the salesperson) was eating her lunch ! The least she could have done was at least taken my no
The test car came to me after one week ! ( Inspite of telling the sales rep that I would be skipping work and putting everything on hold – however the showroom did not even have the decency to tell me that the car wont be coming . I think even a company like maruti calls and informs the clients


To me it seems like the skoda dealers are really not interested in selling cars. The communication skills are below average. Their follow ups and less than below average and most important they don’t think it is necessary to communicate back to the guests. The only time they are prompt is when they have to collect payments ( then a person will surely get more than 10 calls a day ) I must complement at least your collections department for the superior training if nothing else



One is lucky that the product is super else the service associated with the product is extremely shameful, One does not even feel nice going to the showroom, right from the kind of clothes people are wearing, to the way they meet and greet yout, to the kind of follow ups



I could only understand the balme game that was happening between the sales reps, “VP SINGH was useless, He had zero follow ups ) blah blah



Frankly I was extremely excited and was waiting for this car since a long time. My enthusiasm has taken a back seat . It is as if a particular colour is being forced on me. I need the white colour and would appreciate if the least someone can do from SKODA is call me or mail to me . At least it will give me the feeling that one is customer focused. I really don’t reserve one hour to write a complaint .



All I need is my car in a days time (since I don’t have one ) and someone one communicates and is trained by SKODA to handle complaints, not some run of the mill person



I could also recommend a training program for your employees ( which ive done for my staff and which has helped me build award winning restaurants) – else just send them to Honda and Toyota showroom as raw entrant staff ( after ensuring that their memories of skoda training are wiped out) They will surely make your company perceived value a lot better ( again I am not talking about the car – that of course Is good, which is why it is selling )



Once again hoping against hope that there will be some action taken and the white colour will be available. If not please give me some old car to drive till the time the new one arrives . This is certainly not done .



Regards



(A very very disappointed prospective customer )



Sohrab Sitaram

CEO – MGS HOSPITALITIES PVT. LTD and SOULFEED HOSPITALITY PVT. LTD.

Mob - [protected]

Email – sohrab.[protected]@soulfeedhospitality.com

I agree will all you People Its actually pathetic car to buy!!! I bought this car a year backa nd after 5 months this car started giving me problem. The AC of the car is just not working and inspite sending tot he service station "sai automobile" indeed pathetic service station they did not fix my car and sent it back saying AC gas is less. Can u imagin a new car with less gas pressure, I mean they try to foolt he customers. Now I have sent my car to another s ervice station of skoda and they say they willreplace the compressor of the car!!!. Its been 30 dyas my car is with them and they do not revert me back inspite me speaking and writing mails to their officials in Aurangabad and delhi.

I have hired cab for past 20 dyas for the same and these people just do nothing !!! more than the car is their WORST SERVICE
People please do not buy this BRAND!!!

Special REQUEST PL FORWARD THIS MAIL TO



M.D SKODA INDIA as I want to let him know where his hard work is heading to.







Dear Sir

I, Anupal Singh r/o house no 209 sector 9-C Chandigarh (India)

had purchased a Laura Candy White in my wife’s name (Harsimranjit Kaur ) with Vin No TMBBEE1Z39A150373 on[protected] from your dealership Krishna Auto Sales at Chandigarh. The car has been driven for only 4272 Kms & mostly to the workshop for the perpetual problem of emission of white smoke on starting the car, with foul smell as well as no pickup and low average.



I apprised M/s Krishna Auto Sales Chandigarh, on 08/08/09 about the said problems, who agreed to look into the problem and assured that the problem would be rectified.



I must compliment the staff at Krishna Auto Sales Chandigarh for going out of their way to redress my problem. They have been very courteous “but I am Sorry to say that people at Head Office at Aurangabad are not at all interested in rectifying the problem, rather their attitude is callous and high handed .”



The hit and trial method adopted from day one leads me to believe that you yourselves are not sure what and how to arrive at the final diagnosis, short of changing and replacing the parts and then eventually sending software to clear the defect “have done nothing.”



Sir not only have I suffered mental harassment and huge financial losses, but have also been told in no uncertain terms by Mr. S.K Aggarwal that the defective car sold to me by your ESTEEMED COMPANY will not be replaced rather it may take 2 Year for it to be repaired and the losses incurred by buyers like me are of no consequences to the company. Further when I requested him to furnish me with the details of the MD Telephone No., Email Address, He categorically told me that as he was the sole in charge …………HIS WORD STANDS FINAL.





So where do I go from here ?????????????





Regards



Anupal Singh