[Resolved] Snapdeal — Fake product sent, not ready to replace / refund | |||
I bought 2 products from Snapdeal.com The Order No. :[protected] Out of the 2 products, 1 is Ferrari Light Essence 75Ml perfume amounting to Rs 1425. Once i recieved the product, i caled them back within 2 days, telling that the product is fake & it smells like some road side bought perfume. But they are not listening, not willing to replace the product, or not willing to refund my money, Pls help. Barath [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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+91 11 4637 1100 [Customer Care]
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Please, expats out there, do NOT use Snapdeal, because if there is a problem with your product they will drag their feet, frustrate you, and on top of that, you lose. It took SEVEN WEEKS after several emails and phone calls to them for them to finally send a refund cheque, one in which I told them I would not be able to use because I do not have a local account to which the cheque has to be lodged. I asked them to give me a refund in the form of a coupon/voucher to use on their website, but they insisted that only cheques are offered for CODs. I asked if the cheque can be cashed since I don't have a local bank account, and they ignored my question in several emails. Now I have this cheque which is of no use to me.
What tops it off is that a Snapdeal agent earlier today (after I went to the bank) told me I would have to send back the refund cheque to them, at MY OWN EXPENSE, then they will apply credit to my Snapdeal account, the VERY THING I requested they do instead, and I asked before they prepared and dispatched the cheque, they knew full well of my concern, yet they ignored me.
So frankly they STOLE from me! No more SNAPDEAL! I have OPTIONS!!! Thanks Flipkart, Jabong.com, Babyoye, Urban Touch, Firstcry...and the list goes on!
Snapdeal please close my account as I see no option on the website for me to do so other than to unsubscribe SMS, and do not send me any more email offers either!
complaint # 1150016 order #[protected]