[Resolved] Snapdeal — Fraud deals | |||
Hello Sir, I have received a coupon of Rs.500/- from snapdeal.com on[protected]offer was valid till[protected]. I have placed the "Intex Neo Smart mobile phone" Order[protected] using this coupon (Order No. : [protected]) Order status was in progress till 19th and when i checked at the night 10.30 P.M. it was showing "Cancelled" When I contacted the customer care, they said the product is not available. I check the website while on the call, the product showing available. You can also check : http://www.snapdeal.com/product/intex-neo-smart/1372969 They are sending fake offer to the customer, if we use the discount offer, such product they are not delivering. If they deliver less dicount offer also, the "product are either of very poor quality or damaged one". I have placed few more orders this month, each order has a complaint: Order Id Purchase Date Order Items Total Amount Order Status Complaint [protected] 17 Jun, 2013 Intex Neo Smart 1099 Cancelled (Cancelled due to big discount) [protected] 11 Jun, 2013 F3 Stylish Flats Combo 499 Completed (Very Poor quality) [protected] 09 Jun, 2013 Sai Arpan Purple Ethnic Carpet 299 Completed (Not bad for the paid price) [protected] 08 Jun, 2013 Universal Stylish Black Ballerina 435 Completed (Very poor quality and damaged) [protected] 08 Jun, 2013 Roxii Gusto Grey Casual Shoes 499 Cancelled (Cancelled by snapdeal with my notice) [protected] 06 Jun, 2013 Philips E122 (Black) 1150 Completed (Delivered different product than selected) Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
4 Comments | |||
Comments
SnapDeal.com — fraud
orderid:[protected] :phone number:[protected] emailid:[protected]@gmail.com am from coimbatore you dint deliver the devante wonder tab properly you have broken the stylus in it and no headphone listed and the 3d glasses are broken please change it or i will have to see for a lawyer.. my complaint is against snapdeal online shopping site.On 11th may I bought a deal of VIBES salon in delhi,green park outlet,which promised to give 50% discount on total bill.My bill amount was 7500,which i had to pay,no discount was given,It has been more than 10 days that i have filed a complaint against vibes to snapdeal.now they have agreed to return the amount but they said it will take around 6 to 7 months.I spoke to snapdeal customer care and they told me they are not able to do anything in this regard.please resolve this issue as soon as possible as it is a big amount to be paid either by vibes or snapdeal. snapdeal customer care number is [protected].
manisha yadav
ph no-[protected]
manisha yadav
ph no-[protected]
If they give genuine reason, we can agree. They are saying the order is out of stock, the it is showing available on their website.
I have again placed the order for same product but this time I have chosen "Cash on Delivery" and asked them to delivery as per the previous deal they cancelled without my knowledge or give the coupon back that is used in the last deal. They are saying I have to pay full amount.
Moral of the story
"When you apply coupon for big discount every though as per the term and conditions, they will cancel the order and give false reason"
If you pay the full amount, they will deliver the product.
Example:- In my above case, I have purchased a mobile of price Rs.1099/- and applied Rs.500/- discount. So, they don't want to deliver this product giving false reasons. If product is out of stock, it will show "Sold out", but it showing available and also I placed order again as Cash on delivery mode. Here, is the screenshot.
I have again placed the order for same product but this time I have chosen "Cash on Delivery" and asked them to delivery as per the previous deal they cancelled without my knowledge or give the coupon back that is used in the last deal. They are saying I have to pay full amount.
Moral of the story
"When you apply coupon for big discount every though as per the term and conditions, they will cancel the order and give false reason"
If you pay the full amount, they will deliver the product.
Example:- In my above case, I have purchased a mobile of price Rs.1099/- and applied Rs.500/- discount. So, they don't want to deliver this product giving false reasons. If product is out of stock, it will show "Sold out", but it showing available and also I placed order again as Cash on delivery mode. Here, is the screenshot.
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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If you browse this link (as on 26th June 2013) which shows the product is showing available to buys.
http://www.snapdeal.com/product/intex-neo-smart/1372969