[Resolved]  Snapdeal — karbonn Titanium S5 phone not delivered

I have ordered Karbonn Titanium S5 phone via www.snapdeal.com. However, The product was not delivered.
Order details:
Your Order No. : [protected] Order Placed On :[protected]:55:20
Item: Karbonn Titanium S5
Consignment no of first flight courier:[protected]
Courier Name: First Flight
Tracking No.: O99579966
Item Code / Voucher(s) [protected]
Amount Rs. 9990
Est. Delivery Date: Aug 21, 2013
Customer Information:
Anurag Agrawal
Email: anurag.agrawal.[protected]@gmail.com
Mobile: [protected]
Shipping Information:
Anurag Agrawal
Federal Bank,P B No 87, Nw101, Belilious Park, East West Bye Pass Road, Howrah-711101,
Belilious Park
Kolkata - 711101
West Bengal

I Have called the customer care services via phone and email , but i have not been delivered the product.
I have asked further via email that if my product is not getting delivered within stipulated time, you may cancel the order and credit the money back to my account. However, that also has not been implemented.
On calling the customer care I have been told that the despatch can only be cancelled if it is delivered to you, and by saturday (31.08.2013) or latest by Monday (02.09.2013), the product will reach me. As a matter of fact, this has also been proved wrong.
I want to raise complaint against www.snapdeal.com for cheating (of money), IT act, non delivery of promised service, mental harrassment.

[protected]@federalbank.co.in
anurag.agrawal.[protected]@gmail.com
[protected]
[protected]