[Resolved]  SnapDeal [Onida Dual Sim Mobile Phone - G133 (Black) — Not Refund Mobile & Cash

Address:

South Delhi, Delhi

Dear Sir,

I had purchased a mobile [ Onida Dual SIM Mobile Phone-G133 (Black)] on 10/6/12. However I found the handset was scratched, when I received on 12.06.12 evening.

I had lodged a complaint on 12.06.12, once I received the set. I had talked to Ms. Mamta Pandey and she gave the complaint no:-628380.

I received an email id on 14.06.12, saying that to despatch the same to Delhi.

Address :- Attn. Gaurav Sharma, 240, Ground floor, Okhla phase 3, New Delhi-110020.

Till now there is no response after having sent my handset last month, as of 6/7/12.I had attached the details for you reference.

Thanks,
Amresh Kumar
Mob:-[protected]



Your Order ID:[protected]
Order Placed On:[protected]:53:59

Order Details:
S.no Item Name Quantity Price Estimated Shipping Date
1 Onida Dual SIM Mobile Phone-G133 (Black)


1 1099

TOTAL: Rs. 1099


View/Print Voucher





Payment Details:
TOTAL AMOUNT : Rs. 1099
Shipping Charges 0

PAYABLE AMOUNT : Rs. 1099


Shipping Information:
Amresh Kumar
Old No.-95,New No.-137,Above Andhra Bank, 2nd Floor,Near LIC Mount Road Anna Salai Chennai, India 600002
LIC MOUNT ROAD
CHENNAI - 600002
Tamil Nadu


Dear Amresh Kumar,

Please find the status of your order:[protected]

Onida Dual SIM Mobile Phone-G133 (Black) | Rs. 1099

Click AWB Number to track your shipment. Please note that tracking information may not be available immediately.

The status of your order as on date is:
Shipped Items :
S No. Item Code Item Name Shipping Status AWB No Expected Delivery date

1. [protected] Onida Dual SIM Mobile Phone-G133 (Black) Shipped [protected]
15/Jun/2012




Shipping Address
Amresh Kumar
Old No.-95,New No.-137,Above Andhra Bank, 2nd Floor,Near LIC Mount Road Anna Salai Chennai, India 600002, LIC MOUNT ROAD
CHENNAI, 600002
Tamil Nadu, India
Mobile: [protected]
You can Log on to your account anytime to see these details and your other orders.

For any assistance on your order, you may call our Customer Service Help Line on:
[protected], All 7 days 9 am 11 pm or you may email us at [protected]@snapdeal.com
Hoping to see you more at Snapdeal.com
Best Regards,
Snapdeal Team

628380
Inbox x

Amresh Kumar Singh
Jun 12


to mamta.pandey


Dear Mamta,

Based on the telephonic discussion, as of today - 12/06/12, I'm sending the photo of my mobile, which you've requested me to send.

Please resolve this issue at the earliest.


Best Regards,
Amresh Kumar Singh,

Phone - [protected] | Fax [protected]
Mob..[protected] Mail : --amresh.[protected]@gmail.com
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Amresh Kumar Singh
Jun 12


to mamta.pandey




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[protected].jpg
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Mamta Pandey mamta.[protected]@jasperindia.com
Jun 12


to me



Images are not displayed.Display images below - Always display images from mamta.[protected]@jasperindia.com
Dear Amresh,

Thank your for writing to us, i have receive the pics of that product which you have receive from our side ..i m forwarding the details to our concern dept team.
--

Thanks & Regards


Click here to Reply or Forward


Dear Amresh Kumar,

We have delivered the following item(s) from your order[protected]

Onida Dual SIM Mobile Phone-G133 (Black) | Rs. 1099

Click AWB Number to track your shipment. The status of your order as on date is:
Shipping Details :

S No. Item Code Item Name Shipping Status AWB No Courier Name

1. [protected] Onida Dual SIM Mobile Phone-G133 (Black) Delivered [protected]
bluedart


Shipping Address
Amresh Kumar
Old No.-95,New No.-137,Above Andhra Bank, 2nd Floor,Near LIC Mount Road Anna Salai Chennai, India 600002, LIC MOUNT ROAD
CHENNAI, 600002
Tamil Nadu, India
Mobile: [protected]
You can Log on to your account anytime to see these details and your other orders.

For any assistance on your order, you may call our Customer Service Help Line on:
[protected], All 7 days 9 am 11 pm or you may email us at [protected]@snapdeal.com
Hoping to see you more at Snapdeal.com
Best Regards,
Snapdeal Team

[snapdeal support] 628380 Re: Onida Dual SIM Mobile Phone-G133 (Black)/SPINEL TRADECOM PRIVATE LIMITED (ticket #628380)
Inbox x

snapdeal support [protected]@snapdeal.com
Jun 14


to me


# Please type your reply above this line #


To contact us on this subject please reply to this email. Please type your questions above this line.
________________________________________

Amit Singh, Jun 14 12:45 pm (IST):
Dear Amresh,

This is in regards to your complaint against the product bought on Snapdeal. Please be informed that in order to arrange the reverse pick up, you can follow the below mention procedure:

Ø Please get the product packed in original packaging with complete accessories and mention the below mention address pasted along with your Suborder:[protected] & complaint number:628380.
Address: Attn. Mr. Gaurav Sharma, 240 , Ground Floor, Okhla Phase-3, New Delhi -110020
Ø Please call Blue Dart <[protected] / 28271160 > and provide them the centralized account number 114111
Ø Once your product is dispatched/picked, please share the AWB number with us on our customer care no .

Thanks & Regards,
SnapDeal
________________________________________

Amresh Kumar, Jun 12 05:30 pm (IST):
as per the customer he receive the product from our side on -12 june 2012
as per him in his facing screen display become white.. and so many line are coming in the phone screen .. voice problem also facing..
infrom him send us the pic of that product which he got from our side
http://cc.snapdeal.com:8082/product/OnidaDualS/95251
Mamta Pandey

Sent From Snapdeal.com Customer Suport System

Message-Id:T3CCT6TV_4fd98f88ce64b_57f519bea78125436_sprut

Amresh Kumar Singh
Jun 14


to snapdeal


Dear Sir/ Madam,

Based on the discussion with regard to the mobile replacement and the pick-up reference no : - 3200 which you had given as of today - 14/6/12.

Your courier person came & checked and took the mobile , with other accessories and has issued the POD No:- [protected] [ Time - 16:30 ]


Amresh Kumar Singh
Jun 14


to snapdeal


Please resolve this issue at the earliest.