Sony Ericsson — software problem

Dear All

Can any one reply to this mail, I am also speaking to one Ms.Preeti at customer care for almost one week regardig by replacement only thing she could say is that there will not be any replacement for the phone and need to collect from the service centere, Today when I asked to give to her supervisor she said she is transfering the line and was kept on wait for 40 minutes. Pls refer my complaint below and confirm on the replacement I am not ready to use this phone any more and want a replacment only. If this is not possible pls relpy me on the mail. So that, will see that this can be sorted out legally.

This is the worst customer care service provided by sony and will asure you that only you guys in the worst in the maket for the service not even ready to reply to the mail if you cant reply to mails then y have u put the mail id every where on web and on the service centers.

Awaitng a positive reply, might me this mail be a small thing to you but thing of the impact it has on you.

______________________________________________

Vipin

Team Leader – Consumer Banking Operations GSSC

India – Financial Services & Fulfillment

Scope International Pvt. Ltd.

(A wholly owned subsidiary of Standard Chartered Bank, UK)



Phone:
+[protected]

Mobile :
[protected]


Email:
vipin.[protected]@sc.com

Address:
Senar Riviera, 3rd Floor, 70, Spurtank Road, Chennai 600031

Website:
http://www.standardchartered.com


______________________________________________

Go Green


P Save A Tree! Please do not print this email/attachments unless you really need to





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From: Das, Vipin
Sent: Tuesday, August 31, 2010 1:40 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket:[protected]reminder[protected]new ticket no[protected]
Importance: High







Dear Concern

Pls reply…this is penidng for a long time.

______________________________________________

Vipin

Team Leader – Consumer Banking Operations GSSC

India – Financial Services & Fulfillment

Scope International Pvt. Ltd.

(A wholly owned subsidiary of Standard Chartered Bank, UK)



Phone:
+[protected]

Fonenet:
69343

Email:
vipin.[protected]@sc.com

Address:
Senar Riviera, 3rd Floor, 70, Spurtank Road, Chennai 600031

Website:
http://www.standardchartered.com


______________________________________________

Go Green


P Save A Tree! Please do not print this email/attachments unless you really need to





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From: Das, Vipin
Sent: Friday, August 27, 2010 4:26 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket:[protected]reminder[protected]new ticket no[protected]







Dear Concern

I have again submitted my hand set today and have attached the job sheet as per you requirement when I last had a call with the tele calling officer. Today I have called up at the CCU no and have raised a complaint with all the details you can find the new complaint no in the subject. Request you to pls have a look at the same and have my hand set replaced.

Hoping to hear a positve reply from you as this is the fourth time I have submitted the handset. I am no longer ready to use the same mobile.

______________________________________________

Vipin

Team Leader – Consumer Banking Operations GSSC

India – Financial Services & Fulfillment

Scope International Pvt. Ltd.

(A wholly owned subsidiary of Standard Chartered Bank, UK)



Phone:
+[protected]

Fonenet:
69343

Email:
vipin.[protected]@sc.com

Address:
Senar Riviera, 3rd Floor, 70, Spurtank Road, Chennai 600031

Website:
http://www.standardchartered.com


______________________________________________

Go Green


P Save A Tree! Please do not print this email/attachments unless you really need to





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From: Das, Vipin
Sent: Thursday, June 10, 2010 8:36 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket:[protected]reminder 1







Dear Deepa,

Can u pls reply on this to avoid any further escalations.





_____________________________________________


Thanks & Regards


Vipin Das. D


Team Leader – Customer Service


Central Loan Processing Unit




Standard Chartered, Scope International Pvt. Ltd (A wholly owned subsidiary of Standard Chartered Bank, UK)


Phone :
+[protected]


V N :
69307


Email :
Vipin.[protected]@sc.com


Address :
No. 70, Senar Riviera, 3rd Floor,Spurtank Road, Chennai 600031


Website:
http://www.standardchartered.com


Go Green


P Save A Tree! Please do not print this email/attachments unless you really need to





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From: Das, Vipin
Sent: Saturday, June 05, 2010 6:50 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: FW: Sony Ericsson Contact Center, Ticket: 87014143







Dear Deepa Dhoundiyal ,

Pls refer the mail below we have attached the docs as per requirement , still now I havent got any reply form your end. I am holding the phone without any use. Request you pls reply on this on priority.

You can reach me at [protected] .



_____________________________________________


Thanks & Regards


Vipin Das. D


Team Leader – Customer Service


Central Loan Processing Unit




Standard Chartered, Scope International Pvt. Ltd (A wholly owned subsidiary of Standard Chartered Bank, UK)


Phone :
+[protected]


V N :
69307


Email :
Vipin.[protected]@sc.com


Address :
No. 70, Senar Riviera, 3rd Floor,Spurtank Road, Chennai 600031


Website:
http://www.standardchartered.com


Go Green


P Save A Tree! Please do not print this email/attachments unless you really need to





[protected][protected][protected][protected]

From: Das, Vipin
Sent: Friday, April 16, 2010 9:16 PM
To: 'questions.[protected]@support.sonyericsson.com'
Subject: RE: Sony Ericsson Contact Center, Ticket: 87014143



Dear Deepa Dhoundiyal

Pl find the job sheet attached it has the ime no and also the address of the service centre. The second time they didn’t give me the serivice sheet. I no longer want to continue with this phone anymore I need a replacement certificate . Even the panel got damaed when given at servie centere. Looking for a reply on priorrity.





_____________________________________________


Thanks & Regards


Vipin Das. D


Team Leader – Customer Service


Central Loan Processing Unit




Standard Chartered, Scope International Pvt. Ltd (A wholly owned subsidiary of Standard Chartered Bank, UK)


Phone :
+[protected]


V N :
69343


Email :
Vipin.[protected]@sc.com


Address :
No. 70, Senar Riviera, 3rd Floor,Spurtank Road, Chennai 600031


Website:
http://www.standardchartered.com


Go Green


P Save A Tree! Please do not print this email/attachments unless you really need to





[protected][protected][protected][protected]

From: Vineesh D [mailto:[protected]@yahoo.com]
Sent: Thursday, April 15, 2010 8:02 PM
To: Das, Vipin
Subject: Fw: Sony Ericsson Contact Center, Ticket: 87014143





with love

vineesh

--- On Tue, 4/6/10, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:


From: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
Subject: Sony Ericsson Contact Center, Ticket: 87014143
To: [protected]@yahoo.com
Date: Tuesday, April 6, 2010, 8:24 AM




MyPhone Fun & Downloads Update Service

Dear Vineesh,

Thank you for contacting Sony Ericsson Contact Center.



With reference to your mail we understand that you are facing problem with your handset as problem still persists even after repair. We understand your problem and disappointments you have came across and sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to submit your handset at the service center and provide us the details, so that we can assist you in a better way.



1. Name and address of the service center

2. Job sheet/IMEI Number

Best Regards,
Deepa Dhoundiyal
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL

Disclaimer

Please Note: Sony Ericsson will upgrade your phone to the latest software version available for your phone at the time of repair. When doing so, some or all of your personal content (such as, but not limited to, contacts, music, games and images) may be deleted from your phone. Ensure to make back-up copies* of your personal content regularly.

*Note: Some DRM (Digital Rights Management)-protected material cannot be backed up. DRM is used to limit the distribution of digital media, i.e. audio, pictures, music tones and video clips, and entertainment features such as games, Java applications, etc. After the update is complete your additional rights will be lost. To be able to use a DRM-protected file, please contact the content provider to get the additional rights.





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[protected]@yahoo.com, 02/Apr/2010 12:05:39 EST


From: , [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: Naite™
Opinion: Hi, i am vineesh from chennai, india. i bought sony ericsson naite on 1st of jan and the problem with my mobile started on 3r of jan. so i went to service centre at anna nagar and they said its some software problem and rectified it. but, again problem started on the last week of jan itself. so again i went to sevice centre at anna nagar and they said the same as problem with software and rectified it. but again the problem occured on feb last week and this time i went to mount road service centre and again they said the same as software problem and some problem with memory card and no virus is infected with the memory card or phone. they to rectified the problem temporarly and said that no probl;em occurs again with my mobile. but after 1 week the problem got worst than earlier it happened. Now only five options in the menu can be used. so i kindly request sony to rectify my problem forever as i want a replacement of my mobile or cash back. As i am totally dissatisfied with this mobile. And i need feed back as earlier as i can.
Country: India
First Name: vineesh
Last Name:
Phone Number: [protected]
City / Region: chennai
Agree Legal Terms: No.
Sign up for enews: No.


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Please do not remove or alter text below this line. [X-Ticket:87014143,2]

i agree to this. because im owning K810i it had a software problem, phone not getting power on, i gave to service centre, they told it will get only after 20days, i gave my phone on 1/11/2010, but till i dont get my phone. its not ready also.