[Resolved]  Sony 32 LCD TV — About my LCD TV Complaint.

Address:

Betul, Madhya Pradesh

Subj:- About my LCD Complaint.
Dear Sir,
My name is vaibhav jain ,I have purchase 32’inch sony LCD TV form Ezone Electronic TI mall.indore on this date[protected]. Model no. KLV-32BX300 IN5, serial no. 2394706.
LCD TV Is In sarni Dist – betul M.P
I have some problem facing in my LCD Tv .Tv is automatically switch off in 15-20 minute, when we switch on the TV. Regarding this problem I have call customer care & lock problem .The problem lock no. 7954026 on date[protected] under warranty period.
After 10 days one engineer is come from Bhopal to our home he told me to change some part of LCD TV & committee to me I change this part within 8 days. After 15 days i call customer care than he is give me Bhopal services centre no. But he told me to that engineer is fried form sony company .then again I call customer care & he saying your problem is solve in within 8 days. But engineer is not come in 15 days Regarding this problem. Then again I call customer care & he saying your problem is solve in within 8 days. After 8 days one engineer come from Bhopal to home & saying this LCD TV is good for this small homes ,saying same things “he told me to change some part of LCD TV & committee to me I change this part within 8 days” After 15 days I again call customer care. Then he again saying our problem is solve in within 8-to-10 days. But from Bhopal services centre know one come from Bhopal. I call within every 2-3 days to Bhopal services centre, first thing is not received call & a second thing is when he receives call than he saying we attend your problem within 2-3 days. I again again…… call to customer care & he saying we attend your problem within 2-3 days. The customer care & from Bhopal services centre give me excuse for distance , but from Sarni to Bhopal is 180km long but sir sarni to Bhopal 3 to 4 buses daily & train is also daily. I call within every 2 day to customer care & he saying me to your problem solve in 2 days 3days & saying me to I transfer your call to technical support executive & he is saying to me I set your problem to most purity but sir response from there.
So sir please solve my Regarding problem


Vaibhav jain
Address: Super F 1263 M.P.S.E.B. colony sarni Dist- betul m.p Mob.no [protected] & [protected].