[Resolved]  Sony 3D LED TV — non receipt of advertised gift with TV purchase offer

Address:Maharashtra

Sony was advertising about the new 3D LED Bravia TV in newspapers and other media and about the free gifts tthat one would get on purchase of this TV. They included the price of each free gift. They have not sent me the Sound bar which was promised in the advertisement.. which they claim costs Rs 19,900. Its been 4 months and they are not paying any heed to my numerous calls. No company would dare to cheat their customers like this in any other country. Why this horrible customer service in India. Do these complaints get adressed by any authorities ever?
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I purchased a Sony Led Television from Khosla Electronic vide Bill No.BTC/1480 Dated 3rd September, 2012. Within the period of 10 months the T.V. screen started showing error. I made a compaint and the said error was rectified free of cost as it was falling under warranty. But later on within the 2 months from the period of rectification again the said problem started. I made a compaint on October 12th to Sony Centre. The representative came on 15th and charged me for the inspection charges. They told me that they will charge Rs.1200/- towards repairs and spare parts will be charged separately. But till date no one has come for rectification. I am unable to understand why I have to be charged for a faulty product which is repeating continuously. I am suffering for a faulty product by not being rectified at a 1st instances. If the said error would have been rectified at the 1st instance properly the said error will not occur in a short interval till date no respond

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information