Sony — repair of digital camera

rajakishore sahu

from Bhubaneshwar, Odisha

Address:

Khordha, Odisha

Sir,
Due to some operational problem of my sony digital camera of model DSC-W120, I contacted the authorised sony service center i.e.,Rajpath service centre,15,Bapuji Nagar,Bhubaneswar.Though my camera is covered under warranty period, still the service centre charges 4143 rupees including labour charges of 500rupees. I have emailed twice to Sony company regarding this.Everytime they told me that their representative will meet me soon.But neither they contact me nor they resolve my problem.Also the service centre refused to accept my complain that why Iwill pay service charges when my camera is within warranty period.So I request you to take up this matter with oth sony ompany and service entre.My job no in the service center i WSI[protected].My complin no.with sony company is[protected] and[protected].

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Comments

rahulgzb

from Bengaluru, Karnataka

I brought a Sony Cyber shot DCSW350 on 22/08/2010 from Sony Center Ghaziabad, after one week it's not working.
when I visit to Sony Center they send me to their service center at Ambedkar Road, service center person analyses problem and give me 4 to 5 working days time and commit me to call but I could not receive any call till a week, then I call to service center and they confirmed me that my camera get repaired and I can collect it from service center but when i visit Service center they inform me that their is some serious problem in this camera and it has to be sent to Sony and it will take further 4 to 5 days and they will inform me but till now I could not receive any call form Sony service center. When I call him on 11/09/2010 Sunday no one picked up phone. Then i got the number of Service center in-charge and called him, after asking of serial no he commit me to call about the status of my complaint with in half a hour but he could not turned back, after 3 to 4 hours I call him back again but he is not picking my phone.

I really fade up with this type of Service and response from Sony persons.

Please get it resolved as soon as possible.

Regards,

Rahul Gupta
[protected]

S. No. of complaint - 5654739